The Assistant Manager, Complaints & Compliance oversees staff in the accurate, timely and efficient intake, screening and routing of complaints, as well as the resolution of certain categories of complaints, and the disposition of complaints that fall outside the jurisdiction of the Law Society. Provides guidance and support to staff administering licensee and non-licensee requirements mandated under the Law Society Act and the Law Society by-laws relating to mobility permits and licensing applications, foreign legal consultant permits, and multi-discipline partnerships and affiliations. In addition, acts as a legal resource to all staff in the Complaints & Compliance department, and in the Client Service Centre, to assist in providing quality service to all clients in regulating the legal professions in Ontario.
*By submitting your application for employment, you agree to a Clearance Check of your regulatory history, and to the use of this information to determine suitability for employment at the Law Society.
Client/Customer Service Planning
Client/Customer Service Delivery
Performance Goals, Targets and Standards
Communication and Interpersonal Skills
Problem Solving and Judgement
Technical Competence / Professional Knowledge