The Assistant Manager, Membership Services manages, coordinates and supervises a support team within the Membership Services Department. As a member of the management team, assists with the overall administration of the department's operations and projects and is responsible for the delivery of services to clients, providing responses to both routine and more complex inquiries within Membership Services in a timely and efficient manner. Oversees the delegation of work and monitors the workflow of daily mail, faxes, emails, phone calls and LSUC Portal Change of Information submissions and supervises the work and performance of direct reports. Responsibilities also include call monitoring and statistical reporting, administrative suspension processing and supervision of department training.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Delivery
Client / Customer Service Planning
Performance Goals, Targets and Standards
Communication and Interpersonal Skills
Problem Solving and Judgement
Technical Competence / Professional Knowledge