The Manager, Enforcement Department C is responsible for managing the Enforcement C department and effectively managing the investigations and discipline processes, ensuring fairness, transparency, timeliness and accountability. The Manager, Enforcement has a central responsibility for supporting regulatory effectiveness in Professional Regulation, as part of the Professional Regulation management team. Ensures a consistent and principled approach with respect to investigations and prosecutions of conduct, capacity, admission, re-instatement, non-compliance, restoration and readmission hearings and appeals. The Manager’s duties includes active participation in cases and full accountability for leadership, mentoring, advice, guidance and substantive supervision and mentoring of the Practice Leads, Team Managers, and Administration Manager reporting to the position. The Manager, Enforcement will carry a case load or have oversight on complex high profile matters.
As part of his/her mandate, the Manager, Enforcement oversees the compliance with rules and standards for regulatory investigations and prosecutions and is expected to seek out and implement best practices. This includes seeking continual improvement of processes, and timely service delivery and completions. Conducts ongoing risk analysis and implements change where necessary to ensure consistency, quality and efficiency of processes. The Manager, Enforcement works closely with staff to review problematic files and develop strategies for handling cases.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning and Delivery
Performance Goals, Targets and Standards
Relationship and Alliance Building
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards, embrace and lead change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.