The Law Society of Upper Canada

Coordinator, Program Accreditation, Practice Supports and Resources, Professional Development & Competence - contract/secondment to Feburary 2018

CA-ON-Toronto
Job ID
2017-1465
# Positions
1
Job Type
Full Time
Years of Experience
3
Term
Contract/secondment to February 2018

OVERVIEW

JOB PURPOSE:

 

The Coordinator, Program Accreditation is responsible for supporting the program accreditation process, ensuring that applications for accreditation of programs containing professionalism content are processed in accordance with the program’s service standards. The incumbent will be responsible for communicating with Law Society employees and external providers about their program applications and will respond to queries from providers about the accreditation process. In addition, the incumbent is responsible for processing and following up with applications for accreditation of alternate educational activities involving professionalism.

 

QUALIFICATIONS REQUIRED:

 

  • A college diploma.
  • 3 years’ experience in a legal or adult education environment, with the ability to use initiative in working independently and as a member of a dynamic and integrated team.
  • Good grasp of delivering solid customer and administrative services in a confidential environment.
  • Knowledge of the Law Society, including organizational structure, services, mandate, rules and regulations.
  • Proficiency in word processing (MSWord), spreadsheets, database applications, e mail and the Internet / Intranet.
  • Speaks and writes in a clear, articulate manner for individual and/or group situations.

KEY ACCOUNTABILITIES

Client / Customer Service Planning

 

  • The Coordinator, Program Accreditation coordinates activities in accordance with CPD program schedules and processes in order to ensure that Law Society programs that meet the criteria are accredited.

 

Client / Customer Service Delivery

 

  • Acts as liaison between CPD program providers and the Law Society to ensure that accreditation policies and processes are understood by external stakeholders.
  • Responds promptly to communications from CPD program providers regarding accreditation

.

Team Membership

 

  • Contributes to the efficient and timely delivery of services to Law Society program developers and external CPD providers, focusing on the integration of continuous improvements in work processes and procedures. 
  • Demonstrates flexibility and commitment to the team in order to support other PD&C employees to meet deadlines and provide services to members, contributes to, and participates in cross-training initiatives.

 

COMPETENCIES

Service Orientation

 

  • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

 

Communication and Interpersonal Skills

 

  • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

 

Team Orientation

 

  • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

 

Continuous Improvement

 

  • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

 

Problem Solving and Judgement

 

  • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

 

Technical Competence / Professional Knowledge

 

  • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

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