The Law Society of Upper Canada

Security Guard, Security Services, Facilities, Corporate Services

CA-ON-Toronto
Job ID
2017-1467
# Positions
1
Job Type
Full Time
Years of Experience
1
Term
Permanent

OVERVIEW

JOB PURPOSE:

 

The Security Guard is responsible for maintaining a safe and secure environment for staff, students, contractors, and guests of the Law Society.  This includes the protection of Law Society property against theft and vandalism, controlling access to the establishment, ensuring the general safety and security of staff and visitors to the building, and inspecting for and reporting mechanical problems during premise inspections.

 

QUALIFICATIONS/EXPERIENCE REQUIRED:

 

  • A high school diploma and preference will be given to those with a college diploma.
  • Current First Aid, CPR, and Smart Serve certification, as well as certification in handcuffing, expandable baton, self defense, and edged weapons defense. 
  • Law Enforcement related courses and knowledge of WHMIS is preferred. 
  • Comprehensive knowledge of common security policies and various related Acts, Codes, and legislation including the Criminal Code, the Trespass to Property Act, the Fire Code. 
  • Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records according to security policies, and recognized industry and court standards.
  • Security Guards must possess a valid Security Guard License from the Ministry of Community Safety and Correctional Services.
  • One year of previous related experience, in an environment with electronic security monitoring and proximity card access systems.
  • Familiarity with metal detector operation and wanding procedures is a definite asset.
  • Solid understanding of best practices related to safety and security services.
  • First Aid and CPR certification.
  • Valid Security Guard Licence from the Ministry of Community Safety and Correctional Services.
  • Operation and basic system editing of electronic monitoring and pass-card systems.
  • In depth knowledge of building layout, infrastructure, and Law Society security procedures.
  • Edged weapons defense.
  • Baton training.
  • Oxygen administration.
  • Defibrillator training.

KEY ACCOUNTABILITIES

Client / Customer Service Delivery

 

In order to obtain the expected level of customer service, the Security Guard carries out a number of responsibilities, including the following:

  • Interior and exterior security checks/patrols of premises, including locking doors, meeting rooms, turning off lights and checking windows. Exterior checks include the south lawn and the north courtyard.
  • Visual inspection of mechanical rooms, monitoring for indications of malfunction such as fluid leaks, unusual noise and warning lights. 
  • Monitoring of visual feeds from electronic security cameras.
  • Monitoring security access system and responding as required to alarms.
  • Investigating and reporting on all problems encountered through incident reports.
  • Changing existing and creating new profiles on the security access system, as per instructions from the Manager, Security Services.
  • Greeting, screening and directing visitors, and when required, escorting persons to/ from restricted areas, and/or from Law Society premises.
  • Monitoring the fire alarm panel and responding as required to emergencies. 
  • Assisting and directing after hours contract trade staff in completing repairs and renovations.
  • Ensuring building occupants are in compliance with Security, Crisis Response and related policies and procedures.
  • Participating as a member of the Crisis Incident Management Team.
  • Problem solving and troubleshooting issues regarding inquiries, security, fire, health and safety, as required.
  • The Security Guard must respond to alarms, investigate incidents and take appropriate action within established policies and procedures, acting as primary point of contact for emergency services and technical personnel during off hours.
  • Monitors the Law Society electronic security system, and makes applicable changes to access as directed to do so by the Manager, Security Services.

Team Membership

 

  • Fosters an effective and collaborative team environment with all facilities staff.
  • Provides suggestions for training, development and best practice policy and procedures. 
  • Ensures accurate, timely information and reports are submitted to the Manager, Security Services to ensure the proper coordination of the security function at the Law Society.
  • Security Guards are required to maintain a high level of physical fitness for completion of duties and qualifying courses. 
  • Security Guards are required to maintain their own fitness level to support their ability to perform required training to ensure the safety of other Security Guards and Law Society staff, contractors, guests, and clients.

People Leadership

 

  • Security Guards are required to instruct staff, contractors, guests, and clients accordingly during emergency situations.

Performance Goal, Targets and Standards

 

  • Security Guards must set and achieve performance goals, in accordance with Law Society policies and procedures.
  • Security Guards must possess a valid Security Guard Licence from the Ministry of Community Safety and Correctional Services.

Special Projects and Initiatives

 

  • Security Guards must be able to complete special projects required of them, including those that are delegated and those that they deem would benefit the department or organization.

Relationship and Alliance Building

 

  • Security Guards are required to maintain a professional relationship with colleagues and staff within the Law Society and with other Security Services in the immediate area. 
  • This includes setting up a network of contacts from various organizations such as the City of Toronto and the Toronto Police Service.

COMPETENCIES

Service Orientation

 

  • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

Communication and Interpersonal Skills

 

  • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

Team Orientation

 

  • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

Continuous Improvement

 

  • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

Problem Solving and Judgement

 

  • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

Technical Competence / Professional Knowledge

 

  • The requirement to apply knowledge and skills to carry out the work and/or provide advice.
  • This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

 

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