The Law Society of Upper Canada

Coordinator, Digital Communications, Media Relations and Communications, External Relations and Communications

CA-ON-Toronto
Job ID
2017-1474
# Positions
1
Job Type
Full Time
Years of Experience
2
Term
Permanent

OVERVIEW

JOB PURPOSE:

 

The Coordinator, Digital Communications provides professional communications support to the Communications team and organizational client areas, on a variety of projects, activities and materials to effectively promote Law Society programs, services, products and initiatives.  

 

QUALIFICATIONS/EXPERIENCE REQUIRED:  

 

  • A college diploma or university degree in journalism, public relations, communications, or marketing, coupled with relevant, ongoing education and experience in communications.
  • Minimum of 2 years' previous related experience in a customer and deadline-driven environment. 
  • Knowledge of and familiarity with best communications practices.
  • Knowledge of the Law Society, the issues that affect the Society and legal community.
  • Knowledge of current trends and developments in web‑based systems and their practical applications.
  • Proficiency in MS applications (i.e. Word, Excel, PowerPoint, Outlook).
  • Solid understanding of common web applications.
  • Experience using Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat).
  • Experience with online marketing technologies including social media and CMS software.
  • Experience using SharePoint an asset.
  • Speak and write in a clear, articulate manner for individual and/or group situations.
  • Strong editing and proofreading skills.
  • Ability to speak and write in French an asset.

KEY ACCOUNTABILITIES

Client / Customer Service Planning     

                                             

  •  Contributes to the development and implementation of communication and marketing initiatives.
  • Provides assistance and follow up regarding communications materials to enhance and support strategic objectives of the department and the organization. 

Client / Customer Service Delivery 

                                                    

  • Coordinates and provides effective, timely support to internal and external clients using a variety of media, including external and internal web sites and written materials.
  • As directed by the Team Leader, or the Manager of Media Relations and Communications, develops content (written and visual) for internal and external websites, the Gazette, the Ontario Reports and other publications/ communications vehicles and social media channels.
  • As directed, updates website and intranet pages, posts to social media, drafts press releases, provides graphic support for ads, presentations and other collateral.
  • Responsible for department administrative processes, such as ad bookings, social media monitoring, and managing e-newsletters.
  • Researches priority projects, issues and subjects to support internal and external communication goals.  

Special Projects and Initiatives

 

  • Provides support to internal and external special communications projects under supervision of the Team Leader and/or the Manager of Media Relations and Communications to enhance the Law Society’s relationship with external stakeholders and communications within Law Society departments.  

Team Membership

 

  • Works closely with Communications staff, and members of client department teams, to help plan and implement communication and marketing activities.

COMPETENCIES

Service Orientation 

 

The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external). 

 

Communication and Interpersonal Skills 

 

The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way. 

 

Team Orientation 

 

The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment. 

 

Continuous Improvement 

 

The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders. 

 

Problem Solving and Judgement 

 

The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions. 

 

Technical Competence / Professional Knowledge 

 

The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

 

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