The Complaints Resolution Commissioner (CRC) is responsible for the review of complaints made by members of the public including clients and other licencees that are closed by Law Society staff. The Commissioner reports on his/her findings at the conclusion of the review.
* By submitting your application, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for this role at the Law Society.
Client / Customer Service Planning
Client / Customer Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a reassuring and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.