The Administrator, Complaints & Compliance is responsible for executing a variety of file management functions related to the processes in Complaints & Compliance, including providing administrative, professional and technical support to the Complaints & Compliance unit in the Client Service Centre. This includes opening and administration of complaint files as well as applications relating to by-law requirements, tracking and logging information in departmental file systems and databases, delegating files to Law Clerks, scanning documents, answering phone calls, and the development of a range of documentation and correspondence.
Client Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.