The Law Society of Upper Canada

Program Delivery Manager, Office of the Executive Director, Corporate Services - contract/secondment to March 15, 2019

Job ID
# Positions
Job Type
Full Time
Years of Experience
Contract/secondment to March 15, 2019




The Program Delivery Manager communicates regularly with other managers, senior managers, directors and other designated contacts to ensure the effective flow of communication to & from the Office of the Executive Director, Corporate Services.  On behalf of the Executive Director, the Program Delivery Manager may provide advice, give instruction, highlight potential issues & risks, probe for additional information and follow up to ensure resolution/closure. 


Ensures there is continuity of policies and procedures across multiple departments and partners with other Corporate Services managers to ensure the goals and objectives of the Division are being met.  This includes facilitating meetings, actively participating in meetings, conducting research & analysis, report writing, and overseeing the management of content on the intranet as well as the management of other special projects.



  • A university degree in business administration or equivalent education and/or training. 
  • Minimum of 5 years’ progressive experience in a management or leadership role.
  • Excellent report writing capabilities for a broad spectrum of topics.
  • Ability to clearly summarize and articulate key messages/issues.
  • Ability to tailor communications for a wide variety of audiences through various mediums.
  • Knowledge of best practices related to intranet content management.
  • Solid understanding of the Law Society, its mandate and the services it provides – within all divisions.
  • Solid knowledge of Law Society practices, procedures and protocols.
  • Understanding of the issues and challenges facing the legal profession and its regulator.
  • Expressive and persuasive in both spoken and written language for individual and/or group situations.


Client / Customer Service Planning


  • Plans, communicates, and interacts with a full range of internal and external representatives on behalf of the Office of the Executive Director, Corporate Services.
  • Responds to, or delegates referrals for response to requests for information from outside parties, and responds to inquiries on high-level and/or contentious matters in consultation with the Executive Director.
  • Triages issues escalated to the Office of the Executive Director, providing advice, giving direction probing for additional information and ensuring effective resolution/closure.
  • Participates in the design, planning and development in the visioning of the division.
  • Identifies gaps in current processes and makes recommendations for change.


Financial Responsibility


  • Participates in the budget planning process.
  • Oversees the monitoring of departmental and area budgets, and provides guidance to the Executive Assistant in procedures for reporting variances and tracking expenses.
  • Develops the budget narratives related to the annual budget for the division.


People Leadership


  • Participates in the hiring, training and provides input into the evaluation process for other employees in the Executive Director’s Office. 
  • Participates in the hiring in other areas of Corporate Services.
  • Fosters a team environment by role modeling leadership behavior, creating a collegial environment and forging strong relationships throughout the organization.


Team Membership


  • Actively participates with the CS Management Team in quality improvement initiatives, ensuring consistency in approach and championing the vision of the Corporate Services Division.
  • Collaborates with a wide network of managers, assistant managers and staff as well as outside consultants on behalf of the Executive Director, Corporate Services to promote the sharing of knowledge and information and promote consensus decision-making.
  • Ensures that the Executive Director is properly briefed on all significant matters arising within the Corporate Services Division through the preparation of briefings, speaking notes, research papers and reports and summaries of same. 
  • Fosters a positive work environment by clarifying goals, building the commitment of individuals, and encouraging creativity and problem solving.




  • The Program Delivery Manager conducts research, gathers information and expertise from relevant sources, and provides comprehensive reports on current operations within the division as well as similar functions, processes and best practices in like organizations.
  • Identifies, researches and presents current, and emerging key issues pertaining to provincial standards and compliance that could put the division and organization at risk and proactively seeks information, where little or none is forthcoming.


Special Projects and Initiatives


  • Plans events and projects on behalf of the Office of the Executive Director. 
  • Leads special projects as assigned and ensures that the goals and objectives of the office of the Executive Director and the Corporate Services Division are understood and achieved. 
  • Designs and maintains an effective issues management process for the Office of the Executive Director, monitors the completion of issues resolution and action steps, and ensures the effective flow of information regarding developing issues.         


Service Orientation


  • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


Communication and Interpersonal Skills


  • The requirement to structure and deliver effective verbal and written communication in a variety of mediums to audiences that include clients, staff, licensees, the public, and others in a non-threatening and constructive way.


Team Orientation


  • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


Continuous Improvement


  • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


Problem Solving and Judgement


  • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


Technical Competence / Professional Knowledge


  • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.



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