The Officer, Case Management is responsible for assisting in the management and development of the Professional Regulation Division’s (“Division”) case management system, (“IRIS”), assisting in generating and analyzing statistical information & creating reports, maintaining and developing department projects, particularly the Discipline History Project and assisting in the maintenance of various division-wide projects. Tasks include liaising with IRIS stakeholders to establish business needs, creating and modifying configuration in IRIS according to business needs, providing advanced support and training to users of IRIS, collecting and maintaining statistics on and documentation relating to ongoing regulatory proceedings in the Division, responding to routine requests for statistical information and documentation, preparing reports and reviewing and analyzing regulatory decisions and reasons.
Client/Customer Service Delivery
Performance Goals, Targets and Standards
Special Projects and Initiatives
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.