Client / Customer Service Delivery
In order to obtain the expected level of customer service, the Security Guard carries out a number of responsibilities, including the following:
Interior and exterior security checks/patrols of premises, including locking doors, meeting rooms, turning off lights and checking windows. Exterior checks include the south lawn and the north courtyard.
Visual inspection of mechanical rooms, monitoring for indications of malfunction such as fluid leaks, unusual noise and warning lights.
Monitoring of visual feeds from electronic security cameras.
Monitoring security access system and responding as required to alarms.
Investigating and reporting on all problems encountered through incident reports.
Changing existing and creating new profiles on the security access system, as per instructions from the Manager, Security Services.
Greeting, screening and directing visitors, and when required, escorting persons to/ from restricted areas, and/or from Law Society premises.
Monitoring the fire alarm panel and responding as required to emergencies.
Assisting and directing after hours contract trade staff in completing repairs and renovations.
Ensuring building occupants are in compliance with Security, Crisis Response and related policies and procedures.
Participating as a member of the Crisis Incident Management Team.
Problem solving and troubleshooting issues regarding inquiries, security, fire, health and safety, as required.
The Security Guard must respond to alarms, investigate incidents and take appropriate action within established policies and procedures, acting as primary point of contact for emergency services and technical personnel during off hours.
Monitors the Law Society electronic security system, and makes applicable changes to access as directed to do so by the Manager, Security Services.
Fosters an effective and collaborative team environment with all facilities staff.
Provides suggestions for training, development and best practice policy and procedures.
Ensures accurate, timely information and reports are submitted to the Manager, Security Services to ensure the proper coordination of the security function at the Law Society.
Security Guards are required to maintain a high level of physical fitness for completion of duties and qualifying courses.
Security Guards are required to maintain their own fitness level to support their ability to perform required training to ensure the safety of other Security Guards and Law Society staff, contractors, guests, and clients.
Security Guards are required to instruct staff, contractors, guests, and clients accordingly during emergency situations.
Performance Goal, Targets and Standards
Security Guards must set and achieve performance goals, in accordance with Law Society policies and procedures.
Security Guards must possess a valid Security Guard Licence from the Ministry of Community Safety and Correctional Services.
Special Projects and Initiatives
Relationship and Alliance Building
Security Guards are required to maintain a professional relationship with colleagues and staff within the Law Society and with other Security Services in the immediate area.
This includes setting up a network of contacts from various organizations such as the City of Toronto and the Toronto Police Service.