The Reference Librarian is responsible for providing in-person and remote legal reference and research services to library users, including Law Society lawyer and paralegal licensees and their agents, licensing candidates, Law Society and judicial staff, self-represented litigants, members of the public and other researchers. The Reference Librarian is responsible for developing web site content and web-based legal research supports. This position also conducts instructional and orientation sessions and participates in the ongoing evaluation and management of the library’s print and digital collections.
Client/Customer Service Delivery
Client/Customer Service Planning
The requirement to maintain a high standard of commitment, ethics, respect, and care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with all library users, Law Society staff and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.