Law Society of Ontario

Reference Librarian, Great Library, Professional Development & Competence - part-time, 21 hours per week

CA-ON-Toronto
Job ID
2017-1518
# Positions
1
Job Type
Part time
Years of Experience
2
Term
Permanent Part-Time, 21 hours per week

OVERVIEW

JOB PURPOSE:

 

The Reference Librarian is responsible for providing in-person and remote legal reference and research services to library users, including Law Society lawyer and paralegal licensees and their agents, licensing candidates, Law Society and judicial staff, self-represented litigants, members of the public and other researchers. The Reference Librarian is responsible for developing web site content and web-based legal research supports. This position also conducts instructional and orientation sessions and participates in the ongoing evaluation and management of the library’s print and digital collections.

 

QUALIFICATIONS REQUIRED:

 

  • A Master of Library or Information Studies from an ALA accredited institution. 
  • A minimum of 2 years’ working in a library providing reference services.
  • Experience working in a legal research environment preferred.
  • Understanding of the principles of effective customer service and the ability to apply such principles on the job.
  • Proficiency in Internet and database searching.
  • Familiarity with legal information sources, both print and electronic, including legal research subscription services, such as WestlawNext, Lexis and HeinOnline considered an asset.
  • Familiarity with computer processes and applications, including Windows applications and Microsoft Office.
  • Ongoing awareness of developments in emerging technologies as they relate to libraries, information delivery and electronic publishing and access.
  • Speaks and writes in a clear articulate manner for individual and/or group situations.
  • Reasons through complex spoken and written information.

 

KEY ACCOUNTABILITIES

 

Client/Customer Service Delivery    

    

  • Provides timely, thorough and accurate legal reference and research services to library users in-person and via live chat, email and phone.
  • Conducts in-depth research for Law Society staff as required, including research in support of policy initiatives.
  • Provides point-of need and group instruction in legal research strategies and techniques, as well as in the effective use of the library’s print and digital resources.
  • Conducts library orientation tours for new licensees, licensing candidates and summer law students.  

Client/Customer Service Planning

 

  • Collaborates with other Reference Librarians in creating and maintaining Great Library web site content, including research guides and blog posts.
  • Helps identify, plan and evaluate outreach initiatives and reference services.
  • Shares collection development responsibilities with other Reference Librarians, including assessment of new digital resources. 

Research

 

  • Analyses the legal research needs of library users, develops relevant search strategies and carries out effective research.
  • Assists in special research projects on behalf of Law Society staff.
  • Monitors and evaluates developments in research methods, technologies and information formats to ensure library users have access to authoritative, accurate and cost-effective resources to meet their legal information needs. 

Team Membership

 

  • As part of a highly collaborative and service-oriented team, shares knowledge and assists other Reference staff with research requests.
  • Fills in for reference shifts when needed.
  • Actively participates in special team projects as required.

 

 

COMPETENCIES

 

Service Orientation

 

The requirement to maintain a high standard of commitment, ethics, respect, and care in service delivery to clients (internal and/or external).

 

Communication and Interpersonal Skills

 

The requirement to structure and deliver effective verbal and written communication with all library users, Law Society staff and others in a non-threatening and constructive way.

 

Team Orientation

 

The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

 

Continuous Improvement

 

The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

 

Problem Solving and Judgement

 

The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

 

Technical Competence / Professional Knowledge

 

The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

 

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