Law Society of Ontario

Counsel, Practice Management, Practice Supports and Resources, Professional Development & Competence

Job ID
# Positions
Job Type
Full Time
Years of Experience




Working on the Practice Management Team within the Practice Supports & Resources (“PSR”) department, Counsel, Practice Management acts as a primary source of knowledge and information for licensees and Law Society staff in the provision of responsive, timely, and accurate practice management guidance. Counsel will be called upon to provide confidential guidance to lawyers and paralegals on a range of ethical, professional responsibility, and/or practice management matters. Counsel identifies emerging issues and actively participates in a team response to these emerging issues and trends. This may include working in collaboration with other departments within PD&C, such as Spot Audit & Practice Review, and providing input on policy development to other departments, such as Professional Regulation.


In addition, Counsel, Practice Management is responsible for developing and promoting relevant practice management resources. Working closely with the Counsel and Team Manager, Practice Management, Counsel consults with staff and licensees to assess licensee needs, and conceive and develop practice supports and resources. Counsel also contributes expertise in practice management matters to the Coach and Advisor Network (“CAN”), the lawyer and paralegal licensing processes, CPD, and CPD accreditation processes, thereby supporting the organization’s quality assurance and quality improvement mandates.




  • An LL.B. or J.D. coupled with being entitled to practice law by the Law Society of Upper Canada.*  
  • 5 years’ experience practicing law.
  • Familiarity with the ethical, professional responsibility, and practice management issues facing licensees.
  • Excellent understanding of the professional responsibility and practice management standards applicable to licensees.
  • Ability to identify ethical, professional responsibility, and practice management issues in complex factual situations and apply the standards to same.
  • Strong grasp of designing, delivering, and evaluating relevant competence resources.
  • Ability to produce, organize, and manage sometimes large volume of written materials, hard copy and online, relating to practice management, continuing professional development, and legal ethics matters.
  • Solid understanding of the Law Society, including organizational structure, services, mandate, rules, and regulations.
  • Proficiency in computer word processing, e‑mail, and the Internet or Intranet.
  • Knowledge of online information provision and learning technologies and environments an asset.
  • French language skills would be an asset.
  • Knowledge of best practices in adult learning and development and evaluation of same would be an asset.


*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.





Client / Customer Service Planning


  • Contributes to the overall mandate of PD&C, assessing and discussing priorities, licensee needs, quality assurance initiatives, and accompanying communications strategies.
  • Liaises with staff in the Spot Audit & Practice Review, CPD, and other departments as necessary to provide input on practice management issues and obtain co-operation in planning and development of policies and content. 

Client / Customer Service Delivery


  • Acts as a source of information for licensees on practice management issues and directs licensees to practice supports and resources where appropriate.
  • Maintains existing practice management resources and develops new resources and content designed to improve compliance and/or competence.
  • Provides direction to external licensees, consultants or vendors where required.  

People Leadership


  • Fosters a positive team environment by clarifying goals, building the commitment of individuals, valuing team input, recognizing the contribution of “volunteers” and other Law Society staff, resolving conflicts, strengthening the team’s collective skills and encouraging creativity and problem-solving.
  • Provides work coordination and performance direction to staff, including administrative assistants, program coordinators, and others to ensure the optimal and timely development of content. 

Policy Development


  • In conjunction with team members, identifies emerging issues, recommends the development of policies, content and other initiatives to address these issues. 
  • Keeps stakeholders informed, and solicits their input to proposals for changes.



  • Remains abreast of new developments in the fields of legal education, ethics, professional responsibility, and practice management.
  • Plans for the implementation of innovations for the ongoing improvement of all aspects of PD&C operations and service provision.
  • Engages in continuous gathering and analysis of information and recent trends in the area of professional responsibility and practice management. 

Relationship and Alliance Building


  • Participates with other organizations serving the profession to identify issues requiring action by the Law Society, ensuring appropriate coordination of service delivery to licensees.



Service Orientation


The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


Communication and Interpersonal Skills


The requirement to structure and deliver effective oral and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.


Team Orientation


The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


Continuous Improvement


The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


Problem Solving and Judgment


The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions, and take and/or recommend appropriate solutions.


Technical Competence / Professional Knowledge


The requirement to apply knowledge and skills to carry out the work and/or provide guidance. This also includes the quality of guidance given, as well as the requirement to make decisions in the best interests of the organization as a whole.




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