Working on the Practice Management Team within the Practice Supports & Resources (“PSR”) department, Counsel, Practice Management acts as a primary source of knowledge and information for licensees and Law Society staff in the provision of responsive, timely, and accurate practice management guidance. Counsel will be called upon to provide confidential guidance to lawyers and paralegals on a range of ethical, professional responsibility, and/or practice management matters. Counsel identifies emerging issues and actively participates in a team response to these emerging issues and trends. This may include working in collaboration with other departments within PD&C, such as Spot Audit & Practice Review, and providing input on policy development to other departments, such as Professional Regulation.
In addition, Counsel, Practice Management is responsible for developing and promoting relevant practice management resources. Working closely with the Counsel and Team Manager, Practice Management, Counsel consults with staff and licensees to assess licensee needs, and conceive and develop practice supports and resources. Counsel also contributes expertise in practice management matters to the Coach and Advisor Network (“CAN”), the lawyer and paralegal licensing processes, CPD, and CPD accreditation processes, thereby supporting the organization’s quality assurance and quality improvement mandates.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning
Client / Customer Service Delivery
Relationship and Alliance Building
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective oral and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgment
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions, and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide guidance. This also includes the quality of guidance given, as well as the requirement to make decisions in the best interests of the organization as a whole.