Law Society of Ontario

Registration Desk Assistant, Continuing Professional Development, Professional Development & Competence - contract/secondment to December 2018

Job Location CA-ON-Toronto
Job ID
2018-1528
# Positions
1
Job Type
Casual
Years of Experience
2
Term
Contract/secondment to December 2018

OVERVIEW

JOB PURPOSE:
   

The Registration Desk Assistant is responsible for assisting with the coordination and delivery of Continuing Professional Development (CPD) programs. This includes the timely administration of the program registration desk on program day in conjunction with the Program Coordinator, Program Assistant, and Team Leader, Program Delivery.

 

QUALIFICATIONS REQUIRED:

 

  • A high school diploma or equivalent, with computer familiarity in word processing, spreadsheet and database applications.
  • 2 years related experience in a customer focussed environment, with the ability to use initiative in working independently and as a member of a dynamic and integrated service team.
  • Good grasp of delivering solid customer and administrative services in a confidential environment.
  • Knowledge of the Law Society, including organizational structure, services, mandate, rules and regulations.
  • Proficiency in word processing, spreadsheets, databases, e-mail, and the Internet/Intranet.

KEY ACCOUNTABILITIES

Client / Customer Service Planning

 

  • Assists with the timely administration of program delivery activities on program day, in conjunction with the Program Coordinator, Program Assistant and Team Leader, Program Delivery.
  • Provides technical and administrative assistance and support for each program delivery, from setting up to taking down on program day and preparing for upcoming programs.

 
Client / Customer Service Delivery

 

  • Distributes materials to program faculty/attendees and other contacts requesting materials. 
  • Signs in program faculty/attendees via scanning program and/or manual door list.
  • Organizes and tidies the registration and catering area on program days. 
  • Responds to inquiries and requests from attendees and others requesting information related to the day’s program.

 

Team Membership

 

  • Contributes to the consistent and high quality delivery of CPD programs to licensees, and members of the public focusing on the integration of delivery and assisting other team members as required. 
  • Maintains responsibility for the program registration and catering area, while expanding knowledge and familiarity with other service areas and database systems to ensure the consistency of delivery throughout all CPD programs. 

COMPETENCIES

Service Orientation

 

  • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

 

Communication and Interpersonal Skills

 

  • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

 

Team Orientation

 

  • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

 

Continuous Improvement

 

  • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

 

Problem Solving and Judgement

 

  • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

 

Technical Competence / Professional Knowledge

 

  • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

 

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