Law Society of Ontario

Representative, Human Resources, Corporate Services - 1 year contract/secondment

Job Location CA-ON-Toronto
Job ID
2018-1531
# Positions
1
Job Type
Full Time
Years of Experience
2
Term
1 year contract/secondment

OVERVIEW

JOB PURPOSE: 

 

The Representative is responsible for providing timely, accurate, quality client service to Human Resources, and employees of the Law Society. The Representative supports benefits and pension programs, attendance administration, HRIS / Payroll data input and maintenance, and other Human Resources related functions and services.

 

QUALIFICATIONS REQUIRED:

 

  • University degree, or equivalent, in Human Resources, or related field, coupled with a C.H.R.P. designation (completed or in progress).
  • 2 or more years’ progressive Human Resources experience coupled with an administrative and/or customer service background.
  • Solid understanding of employment related legislation and effective human resources services delivery.
  • Solid understanding of the Law Society, in particular its human resources policies and procedures.
  • Knowledge of current trends and developments in the human resources fields from a working perspective, and their practical applications at the Law Society.
  • Superior proficiency in MS Office applications including Word, Excel, Access, Outlook, PowerPoint and the Internet/Intranet.
  • Proficiency with HRIS (Human Resources Information Systems) preferably Ceridian’s HR/Payroll Latitude (HPL) and /or Dayforce.
  • Knowledge of time and attendance systems (preferably Synerion Direct).
  • Speaks and writes in a clear, articulate manner for individual and/or group situations.
  • Behaves in a manner which is discreet, confidential and sensitive to the personal and professional needs of others.
  • Resolves conflicts with others in a constructive and appropriate manner, remaining calm under difficult / stressful situations.

KEY ACCOUNTABILITIES

Client / Customer Service Delivery

 

  • Supports a variety of human resources initiatives and programs, focusing particularly on HRIS, attendance, benefits billing reconciliations, and general employee relations. 
  • Prepares employee letters, assists with onboarding and orientation of new employees, benefits reconciliation, data entry, monitors human resources systems, prepares employee packages and ensures the accuracy of employee information and files.
  • Provides timely responses to employee enquiries, and liaises with relevant internal and external service providers maintaining the integrity of confidential employee information in accordance with Law Society standards.
  • Contributes to the development of, and strives to meet or exceed individual service targets related to accuracy, timeliness, and quality of service delivery. 
  • Engages in continuous performance improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance.

 

Financial Responsibility

 

  • Ensures the timely and accurate processing of payroll and attendance information, including status and employee changes, liaising with other Law Society departments to ensure that payroll information is up to date.
  • Prepares cheque and purchase order requisitions, and processes and reconciles benefits invoices.

 

Team Membership

 

  • Is a proactive member of the Human Resources team, providing assistance and contributing knowledge in order to ensure accuracy, timeliness and quality in client service delivery.
  • Demonstrates flexibility and commitment to the team in order to maximize resources and support co workers during peak periods.
  • Provides back-up to the Human Resources Administrator and Human Resources Analyst, and in the Administrator or Analyst’s absence, acts as the primary point of contact for the Human Resources department.

COMPETENCIES

Service Orientation

 

  • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

 

Communication and Interpersonal Skills

 

  • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

 

Team Orientation

 

  • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

 

Continuous Improvement

 

  • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

 

Problem Solving and Judgement

 

  • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

 

Technical Competence / Professional Knowledge

 

  • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

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