The Bilingual Client Service Representative is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society’s Resource Centre, Reception, and Complaints Reception lines.
Client Service Delivery
Provides information to licensees regarding a full range of practice and professional topics and responds to service and process inquiries (status changes, address changes, payment options, suspensions, reinstatements) in an accurate and timely manner.
Provides information regarding processes and procedures related to the Complaints function to complainants contacting the Law Society via telephone (lawyers, licensed paralegals, members of the public, etc.).
Acts as a first point of contact and general information resource to a full range of callers contacting the Law Society.
Performance Goals, Targets and Standards
Communication (designated a bilingual job)
Problem Solving and Judgement
Technical Competence / Professional Knowledge