The Records Clerk is responsible for the day to day access, maintenance and security of the general licensee files, which are housed physically in the file room and the Licensee HUB. Monitors member file access, dissemination and return, and ongoing electronic and physical file maintenance, as well as provision of assistance and support to the Membership Services Team with respect to mail, deliveries and member service requests. The Records Clerk is responsible for supporting other Membership Services staff including MSR – Reception and the Administrative Coordinator. The Records Clerk assists by attending the front reception desk to relieve the reception staff member for breaks, lunch hour and the closing period, which runs from 4:30 p.m. to 5 p.m. on a daily basis. The Record Clerk serves in a backup role to assign and delegate Membership Services department work through SharePoint should the Administrative Coordinator be absent.
Client / Customer Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.