The Technology Specialist is responsible for new product development in the Continuing Professional Development department. This role researches industry trends and looks at opportunities to improve operations and the development and delivery of products and programs. The Specialist works collaboratively with CPD staff to design and produce new digital platforms, as well as help to support other digital products and internal services. The Specialist drives projects from initiation and development through implementation and training, acts as a liaison with external vendors and will work in a team support role for other, ad hoc projects. This role also provides backup and technical support for staff and end-users of our webcast system and e-commerce website.
Client and Customer Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole