Law Society of Ontario

  • Technology Specialist, Educational Products, Continuing Professional Development, Professional Development & Competence

    Job Location CA-ON-Toronto
    Job ID
    2018-1560
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    3
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE:

     

    The Technology Specialist is responsible for new product development in the Continuing Professional Development department.  This role researches industry trends and looks at opportunities to improve operations and the development and delivery of products and programs.  The Specialist works collaboratively with CPD staff to design and produce new digital platforms, as well as help to support other digital products and internal services.  The Specialist drives projects from initiation and development through implementation and training, acts as a liaison with external vendors and will work in a team support role for other, ad hoc projects.  This role also provides backup and technical support for staff and end-users of our webcast system and e-commerce website.

     

    QUALIFICATIONS/EXPERIENCE REQUIRED:  

     

    • A university degree, preferably in a technology-focused discipline. 
    • Completion of an IT-related diploma program would also be an asset.
    • The position requires 3 years’ related experience, providing coordination and technological support in a customer and deadline-driven environment.
    • Experience with website development, web systems management, webcasts and various education delivery technologies, experience using a variety of multimedia and production applications and the proven ability to learn new systems quickly. 
    • Experience using design and product development software (Captivate, Articulate, Adobe Suite, etc.).
    • Knowledge of software development practices.
    • Demonstrated project management skills.
    • Knowledge of current trends and development in education technologies and their practical applications.
    • Thorough understanding of web development and audio/video tools and technologies.
    • Familiarity with developing and administering webcasts, e-learning, e-commerce, and web systems.
    • Problem solving and critical thinking abilities, skill at providing non-technical explanations of technical subjects.  
    • Strong communication skills, ability to build a roadmap, and detail level execution.

     

    KEY ACCOUNTABILITIES

    Client and Customer Service Delivery 

     

    • With a focus on end-user experience and learning objectives, the Technology Specialist works with other team members to help identify business requirements and develop technology and digital solutions. 
    • Coordinates product development and provides training to stakeholders. 
    • Manages vendors and service delivery, estimates production timelines and administers quality control and testing. 
    • Maintains project documentation and coordinates with external departments, such as the Information Technology (IT) department, as required.
    • Uses emerging e-learning technologies and multi-media design innovations.
    • Works with team members on product design, images, animations, and videos.
    • Responsible for maintaining the “look and feel” of CPD digital products. 
    • Works with designer to create interactive or animated media and graphics to meet program delivery and/or marketing needs. 
    • Works with CPD technology resources team to develop and maintain web and database systems.
    • Works with webcast CPD Production team and webcast vendor to implement updates to the digital program delivery, including ad hoc digital solutions to CPD programs.
    • Uses scheduling, productivity, and communication tools including spreadsheets, production software, and conferencing technologies.
    • Provides multimedia support for product development team. 
    • Monitors and manages discussion board and online CPD communities, where applicable.

     

    Research 

     

    • Researches and analyzes digital products and solutions, making recommendations for systems and business operations improvements. 
    • Contributes to the ongoing development of new technologies and trends in e-learning and digital media, and analyzes new tools and applications in support of current and future CPD needs. 
    • Remains abreast of new solutions and tools and acts as an expert resource to the CPD department.

     

    Team Membership 

     

    • Promotes the effective provision of technology to deliver and support CPD programs and products.
    • Works closely with members of the CPD team, other departments, and external vendors to develop and administer various solutions.
    • Provides project statuses and technical expertise to team members.
    • Provides support to staff, Chairs, speakers, and contractors, and others to support CPD programs and products.
    • Strives towards continuous improvements in work processes and procedures.
    • Provides technical support to end-users, as required.  

     

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole

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