The Senior Billing and Accounts Receivable Associate provides guidance, instruction and direction to the billing and accounts receivable associates and support functions in the Finance division. Posting of all invoice batches and publishing invoices into the licensee’s portal account. Review and Authorization prior to posting by accounting manager for all daily journals completed by the billing and accounts receivable associates. Point of contact for Law Firm billing queries, invoices, spreadsheets and payments received. Monitor and reconciles balances and transmits six pre-approved pre authorization plans and all emails and calls associated with the plans. Identifies and resolves departmental work processes, streamlines processes and provide input into department policy. First escalation point of contact for any external and/or internal complaints. Resolution of monthly bank reconciliation items and correcting journals. Overseeing and assisting the billing and accounts receivable associates with processing of cash receipt payments during peak periods and absences. Ensures all posted invoices and cash receipts completed by the billing and accounts receivable associates are balanced. Signing authority for all refunds to be processed by the billing and accounts receivable associates and journals created. The Senior Billing and Accounts Receivable role will be trained to manage the department during any absence of the Manager, Billing & Accounts Receivable and will be the acting manager for the department during the absence.
Client / Customer Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.