The Client Service Representative is responsible for the providing timely, accurate, quality client service to lawyers/paralegals of the Law Society, the general public, as well as to client department and outside agency constituents. This individual is expected to act as a cross-trained client service resource for the Law Society’s Resource Centre, Reception, and Complaints Reception lines.
Client Service Delivery
Performance Goals, Targets and Standards
Communication and Interpersonal Skills
Problem Solving and Judgement
Technical Competence / Professional Knowledge