Law Society of Ontario

  • Tutoring Services Coordinator, Licensing and Accreditation, Professional Development & Competence - contract to April 2019

    Job Location CA-ON-Toronto
    Job ID
    2018-1568
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    3
    Term
    Contract to April 2019
  • OVERVIEW

    JOB PURPOSE:

     

    The Tutoring Services Coordinator is responsible for coordinating the delivery of tutoring services to both lawyer and paralegal candidates in the Licensing Process, maintaining an active roster of Tutors, and assisting with other supports in the Licensing Process, as required.

     

    QUALIFICATIONS REQUIRED:

     

    • A college diploma, or equivalent education and training with computer proficiency in word processing, spreadsheets and database applications.
    • 3 to 5 years’ experience preferably within the education or regulatory sector, coordinating and delivering programs in a customer service environment with the ability to use initiative in working independently and as a member of a dynamic and integrated service team.
    • Attendance for meetings or conferences may require travel throughout and outside the GTA on a very occasional basis.
    • Solid understanding of the Law Society’s mandate, services, legislation and policies, or willingness to learn.
    • Knowledge of program mandate and examination protocols and procedures, familiarity with relevant legislation, policies and regulations concerning equity seeking groups, and in particular, their impact upon candidate legal education.
    • Familiarity with trends and developments in candidate success programming.
    • Basic project management skills including experience working in cross-functional teams.
    • Expressive and persuasive in both spoken and written language for individual and/or group situations.
    • Able to reason through moderately complex spoken and written information.

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • Coordinates the delivery of tutoring services and other supports to enhance fair and equal access to the Licensing Process.
    • In consultation with the Team Manager, Articling Program, reviews program goals and objectives, and keeps abreast of new developments in the field, adapting the tutoring services and other supports according to the customer service focus of the Law Society’s strategic plan.
    • Actively seek out opportunities to improve supports offered to candidates in the licensing process.

     

    Client / Customer Service Delivery

     

    • Reviews and approves requests for tutoring and coordinates the services for the candidates by matching them with eligible tutors.
    • Tracks program statistics and notifies all associated parties.
    • Creates, aligns and advocates an environment of excellence in service, providing innovative problem resolution, encouraging and developing creativity in others and optimizing use of resources.
    • Collaborates with other team members on initiatives for tutoring and other supports within the Licensing Process. Ensures the prompt and accurate processing of invoices from tutors.
    • Proactively contributes to the development of policies and procedures to maximize efficiencies, while ensuring accuracy in the delivery of tutoring services.
    • Ensures that policies and procedures are adhered to and are in compliance with program requirements, relevant task forces, legislation and the vision statement of the Law Society, and develops reports on programs and initiatives for Convocation, as required.
    • Actively seek out opportunities to improve supports offered to candidates in the licensing process and makes sound recommendations to the Team Manager, Articling, on an ongoing basis.

     

    Relationships and Alliance Building

     

    • Develops mutually beneficial relationships with the Law Society Members who provide tutoring to candidates.
    • Manage and maintain an active tutor roster.
    • Undertake the recruitment of new tutors when necessary to ensure candidate needs are met.
    • Gather, review and follow up on candidate and Tutor feedback at regular intervals throughout the calendar year.
    • Actively seek out opportunities to improve supports offered to candidates in the licensing process.

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

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