The Membership Services Representative (MSR) is responsible for the providing timely, accurate, quality client service to members of the Law Society, as well as to client department and outside agency constituents. This includes provision of financial and administrative services to members (fee adjustments, status changes, letters of status, certificates of standing, LSUC Portal support, processing of photo id cards, diploma replacements), completion of financial transactions on behalf of members (adjustment of invoices, and refunds) and provision of timely accurate information in response to licensees’ Continuing Professional Development requirement and other membership service inquiries.
The Membership Services Representative will also assist paralegals with reviewing and inputting professional liability insurance information into the database.
Client Service Delivery
Performance Goals, Targets and Standards
Communication and Interpersonal Skills
Problem Solving and Judgement
Technical Competence / Professional Knowledge