Law Society of Ontario

  • Senior Counsel, Office of the Executive Director, Professional Regulation - contract/secondment to December 31, 2018

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience
    contract to December 31, 2018

    JOB PURPOSE      


    Senior Counsel, Professional Regulation, is a member of the Divisional management team and reports to the Executive Director, Professional Regulation.  Senior Counsel provides advice and support to the Executive Director, Professional Regulation on professional regulation operations, policies and strategic directions.  This includes:

    • Analysis and advice to the Executive Director and managers regarding specific complaints, investigations and prosecutions (authorization to investigate, assessment of evidence, strategy, resolution), as well as approvals and advice on specific stages of the regulatory process;
    • Policy development and implementation of policy initiatives, as well as support for bencher committees, task forces and working groups and Convocation initiatives relating to professional regulation; 
    • Operational support including budget planning and management and staffing and resource planning;
    • Leadership and management of Divisional projects, committees and working groups;
    • Management of information, communications, issues and stakeholders on issues relating to professional regulation.   

    Senior Counsel works as part of the Divisional management team to ensure that the professional regulation product continues to support the Law Society’s mandate to protect the public and maintain public confidence in the legal profession in Ontario.




    • An LLB and membership in good standing with the Law Society of Upper Canada*.
    • 10 years’ experience working as a lawyer in a private practice, administrative tribunal or corporate environment. At least 2 of these years should be in a project management and/or leadership capacity, directing the development and implementation of process improvements in a regulatory / adjudicative environment, and leading change management initiatives.
    • Conference-related travel, including travel outside the Province, may also be required from time to time.
    • In depth understanding of the Law Society Act, mandate, services, legislation and policies
    • Specialization in, or demonstrated understanding of, alternative dispute resolution process and best practices.
    • In depth understanding of administrative law and administrative justice procedures.
    • Solid understanding of dispute resolution, prosecution and case management standards and best practices.
    • Thorough knowledge of project management principles and best practices, including group dynamics and management of cross-functional teams, alliance building, role modeling behaviour and building consensus among disparate perspectives and competing priorities.
    • Broad understanding of technology, particularly applications of technical solutions to work process and procedure in a regulatory / legal environment.
    • Expressive and persuasive in both spoken and written language for individual and group situations.
    • Develops and applies complex information.
    • Travel outside the local area (e.g., Ottawa), on an incidental basis, to consult with external stakeholders, or to complete project management responsibilities.


    *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.


    Client / Customer Service Planning


    • In conjunction with the Executive Director, and in consultation with senior Professional Regulation staff, Benchers and other stakeholders, conceives, develops and implements actions required to advance operations, policy and strategic directions throughout the Professional Regulation Division. 
    • Initiates policy recommendations as appropriate to the Executive Director, senior management, task forces and working groups. 

    Client / Customer Service Delivery


    • Reviews and advises the Executive Director on the direction or outcome of cases and the Professional Regulation process. 
    • Performs delegated statutory functions as required, for example, instructing investigations under the Law Society Act.  Manages information flow for the Division (internal and external requests for information). 
    • In conjunction with the Policy department, supports bencher committees, working groups and task forces, as well as issues identified as priorities by Convocation, on issues related to Professional Regulation.
    • Coordinates Divisional budget development and implementation, in consultation with other staff and departments. 
    • Ensures sound day-to-day financial management and works to maintain staffing in accordance with budget targets. 
    • Supports ongoing Law Society business processes such as the Annual Report, annual business and priority planning, bencher priority planning and the CEO’s Report to Convocation.
    • Represents the Executive Director in meetings and ongoing issues management with stakeholders (internal and external to the Law Society), and Professional Regulation staff on issues of general process, as well as specific complaints and case files. 
    • Responsible to liaise with the Complaints Resolution Commissioner and his or her Office, ensuring timely responses to cases referred to and from the Commissioner and issues of concern to the Commissioner.   

    People Leadership


    • Responsible for managing the work and performance of task forces, working groups and case management teams associated with individual and ongoing projects within and across the Professional Regulation departments.  This includes recruitment, selection and staffing of project teams, performance management and evaluation on a case-specific and work process / procedural basis, and succession planning with respect to long-term projects and initiatives.
    • Provides work instruction, coaching and mentoring to staff and Counsel in the Professional Regulation division, and contributes to staff recruitment and selection, performance evaluation, training and development decisions. 
    • As delegated by the Executive Director, assumes responsibility for the day-to-day management of Professional Regulation department(s), and provides back-up and assistance to Professional Regulation Managers in their absence. 
    • Provides instruction and guidance to outside counsel retained by the Law Society on professional regulation matters. 

    Performance Goals, Targets and Measures


    • In conjunction with the Executive Director, senior Professional Regulation staff, benchers and other key stakeholders, establishes, communicates and monitors compliance with targets and objectives for discrete and ongoing projects relating to the Professional Regulation departments and division. 
    • Develops performance metrics and measurement criteria, evaluates status quo and recommended changes, and establishes methodologies for ongoing review and evaluation, in keeping with best practices and organizational continuous improvement goals and objectives.  

    Special Projects and Initiatives


    • On a project-specific and ongoing case management basis, provides leadership to Professional Regulation staff, task forces and working groups, including stakeholders, counsel, professional staff and seconded team members on issues relating to professional regulation. 
    • Analyzes individual cases and groups of cases, advises the Executive Director with respect to process, including analysis of the substance of the matter with respect to evidence, strategy and resolution, and provides direction to cross-functional case investigation and resolution teams in the disposition of cases. 
    • Develops project specifications and recommends appropriate tools, methods, technology and resource requirements in order to support the planning and implementation of division projects. 



    • In conjunction with the Executive Director, and in consultation with expert resources both within and outside the Law Society, conducts research and develops reports and recommendations on issues relating to professional regulation. 
    • Ongoing research and benchmarking of professional regulation standards and best practices. 

    Team Membership


    • Works collaboratively with the Executive Director, senior Professional Regulation staff, benchers and other key stakeholders on an ongoing basis. 
    • Provides back up and assistance to Professional Regulation Managers, and assumes responsibility for management and operations of Professional Regulation department(s), in an acting capacity.


    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills to carry out the work and/or provide advice.

    This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.




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