Law Society of Ontario

  • Data Quality Analyst, Membership Services, Client Service Centre - Contract until December 27, 2019

    Job Location CA-ON-Toronto
    Job ID
    2018-1578
    # Positions
    2
    Job Type
    Full Time
    Years of Experience
    3
    Term
    Contract until December 27, 2019
  • OVERVIEW

    JOB PURPOSE:

                          

    The Data Quality Analyst is responsible for executing data quality improvement plans and performing data cleansing tasks with the short-term goal of improving the accuracy, consistency, and completeness of the data that is maintained in the Law Society’s business systems, and the long-term goal of ensuring that the data is fit for its intended use in operations, decision making, and planning. The majority of the data in question is related to Law Society licensees (lawyers and paralegals) and related businesses, but it may also be related to specific groups of non-licensees or to reference data.

     

    QUALIFICATIONS REQUIRED:

     

    • University degree or college diploma.
    • Minimum of 3 years data management and/or client service related experience, preferably in a legal or regulatory environment, which includes responsibility for analytics and varied written communications, and demonstrated experience dealing with complex reporting and data requirements.
    • Excellent grasp of delivering superior client service.
    • Knowledge of the rules, regulations and guidelines of the Law Society, Client Service Centre and the business units in the CSC
    • Demonstrated organizational and administrative skills in order to prioritize activities and assignments, and to provide effective coordination and support to members of the CSC management team.
    • Excellent attention to detail, analysis, and time management skills.
    • Excellent interpersonal skills in order to establish and maintain productive working relationships.
    • Clear, concise and articulate communication skills to effectively respond to internal and external requests for data and statistics, to share professional knowledge with the CSC management team and staff, and to communicate and coordinate priorities, standards and protocols in an audience appropriate manner.
    • Well-developed written communication skills.

    Technical Skills and Knowledge

     

    • Ability to perform data reconciliations between multiple platforms with similar data sets to ensure data quality.
    • Solid understanding of statistics and analytics, with the ability to analyze trends.
    • Advanced Excel skills, including knowledge of pivot tables.
    • Proficiency in word processing (WORD, Adobe Acrobat), spreadsheets (EXCEL), content. management platforms (like SharePoint), email, and the internet and intranet.
    • Experience with the use of custom-built database systems.
    • Ability to conduct data analysis and reporting with business intelligence software (IBM Cognos Business Insight Advanced, SAP Crystal Reports) would be a significant benefit.
    • Solid understanding of technology, particularly application of technical solutions to work processes and procedures.
    • Ability to plan and conduct on‑line and paper file historical searches across multiple databases.

            

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • The Data Quality Analyst will, where possible, participate in and contribute to the development of data quality improvement plans.
    • Responsible for the monitoring and documentation of plan progress, and the identification of areas where plans or their implementation can be improved or made more efficient.

     

    Client / Customer Service Delivery

     

    • Responsible for executing data quality improvement plans and performing data cleansing tasks with the short-term goal of improving the accuracy, consistency, and completeness of the data that is maintained in the Law Society’s business systems, and the long-term goal of ensuring that the data is fit for its intended uses in operations, decision making, and planning.
    • The majority of the data in question is related to Law Society licensees (lawyers and paralegals) and related businesses, but it may also be related to specific groups of non-licensees or to reference data.
    • May interact with other Law Society divisions and departments and outside agencies in order to verify and reconcile licensee information, and to ensure that information in the member database is as accurate, consistent, and complete as possible.

     

    Financial Responsibility

     

    • The Data Quality Analyst has no direct financial responsibilities (i.e. completion of financial transactions). However, the quality of the Law Society’s information on licensees does have a major impact on our overall financial performance, in terms of the accurate calculation and collection of fees and charges.

     

    Performance Goals, Targets and Standards

     

    • Contribute to the development of, and strives to meet or exceed individual service targets related to improving the accuracy, timeliness and quality of service delivery. 
    • Engage in continuous performance improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance.

     

    Team Membership

     

    • A key member of the Client Service Centre team and ensures that the activities of the Membership Services and the CSC occur in a systematic, coordinated and coherent fashion. 
    • Work with the CSC management team to provide support and coordination as required, ensuring that the CSC’s objectives are met. 
    • Collaborate with staff from departments/divisions across the Law Society to complete complex data quality improvement tasks.  
    • Work with the Law Society’s IT department on data analysis, data validation, and reporting with respect to the databases and IT systems used in the CSC, and may also be involved in system design discussions and/or the testing of systems, with a focus on data quality.
    • Perform duties under minimal supervision and general guidance, and their work may require collaboration across divisions and departments in the Law Society.

    COMPETENCIES

    Service Orientation

     

    • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

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