Law Society of Ontario

  • Specialist, Document and Accessibility, Client Service Centre, Corporate Services

    Job Location CA-ON-Toronto
    Job ID
    2018-1584
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    5
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE:

                               

    The Specialist, Document and Accessibility is responsible for ensuring applications/documents created or reviewed by the Specialist, and posted on the Law Society’s external website, are designed to required specifications and are accessible. The Specialist will provide support to Law Society staff with resolving document accessibility issues. This role will work with staff in the CSC and other divisions to transition to fillable online forms for licensees and the public. The Specialist will be a resource for Law Society staff relating to best practices in document design and layout, including accessibility, and will deliver coaching and training as required. This role contributes to the mandate of the Corporate Services division, which is to provide a consolidated, service-driven infrastructure supporting the Law Society’s mandate and operations.

     

     

    QUALIFICATIONS REQUIRED:

     

    • A university degree (preferred) or college diploma in English, Communications, Business Administration or a related field with experience in Web-based Accessibility Standards.
    • Minimum of 5 years of progressive experience, preferably in a legal or regulatory environment, which includes responsibility for varied written communications, knowledge of best practices related to document accessibility, and demonstrated experience dealing with accessibility features of current software and tools.
    • Excellent grasp of superior client service.
    • Knowledge of the Law Society and its mandate.
    • Demonstrated organizational and administrative skills in order to prioritize activities and assignments.
    • Excellent attention to detail, analysis, and time management skills.
    • Excellent interpersonal skills in order to establish and maintain productive working relationships.
    • Ability to plan and conduct on‑line and paper file historical searches across multiple databases.
    • Clear, concise and articulate communication skills to effectively respond to requests for accessible documents and fillable forms, to share professional knowledge with managers and staff, and to communicate and coordinate priorities, standards and protocols in an audience appropriate manner.
    • Knowledge of AODA standards and WCAG 2.0 guidelines.
    • Knowledge of accessibility best practices for creating accessible documents (such as styles, tags, bookmarks, alternate text and tooltips).
    • Solid understanding of accessibility features of tools such as Microsoft Office, Adobe Acrobat, Adobe InDesign, Adobe LiveCycle Designer and most current web authoring tools.
    • Advanced Microsoft Word skills.
    • Advanced skills in Adobe PRO, including the ability to create fillable forms, run accessibility checks and fix accessibility issues.
    • Proficiency in content management platforms (such as SharePoint), and the internet and Intranet.
    • Experience with CMS software use.
    • Solid understanding of technology, particularly application of technical solutions to work processes and procedures.
    • Strong writing and editing skills that can be tailored to various audiences and various mediums.
    • Demonstrated leadership skills to manage the UAT testing of major projects related to the CSC, including the drafting of test scripts, overseeing the completion of UAT testing, and training or helping business users in the CSC with new work processes and procedures.

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • Works closely with the Senior Manager, CSC, staff in the Corporate Services division, and other Law Society staff to design/develop appropriate documents, applications and templates, ensuring all externally facing documents are accessible.
    • Applies best practices for creating documents and fillable forms, and oversees the process for developing and posting them, seeking approval of content as required.
    • Works with licensees and the public directly when accessibility issues arise, in order to resolve them.

     

    Client / Customer Service Delivery

     

    • Provides effective, timely responses to internal requests for assistance with outward facing documents and forms, such as documents posted in the Law Society Portal, including the Lawyer Annual Report/Paralegal Annual Report pdf templates, and leads/coordinates the resolution of concerns relating to the accessibility of Law Society documents accessed by licensees and members of the public.
    • Checks that documents comply with AODA and WCAG 2.0 guidelines and standards.
    • Works with staff in Corporate Services on major technology projects to ensure outward facing documents/forms meet all legislative requirements and best practices, including creating templates with fields pulling information from various databases/sources.
    • Participates in ongoing continuous improvement activities in Corporate Services.
    • Collaborates with all CSC departments, and other Law Society departments, on issues relating to best practices for accessible documents and document design.
    • Ensures that all documents produced conform to Law Society documentation and accessibility standards.
    • Shares expertise and updates content on the external Law Society website.
    • Acts as a resource for the Managers in the CSC and other Law Society staff on all issues relating to accessible documents, and most issues relating to document design and management, including recommending requirements for design and layout.

     

    Performance Goals, Targets and Standards

     

    • Monitors and reports on the achievement of existing performance goals and standards, and assists the Senior Manager and CSC Managers to establish and monitor goals with respect to quality and timeliness.
    • Engages in continuous process improvement with respect to document design and management, tracking and resolving end user issues, identifying and addressing requirements, and managing testing.
    • Works closely with staff in Corporate Services to implement improvements to system capabilities and work processes with respect to electronic capture and communication of information.

     

    Team Membership

     

    • Is a proactive member of the CSC team, working with the Senior Manager and professional staff to identify needs relating to documents/forms, provide expertise/recommendations relating to accessibility and best practices, and contribute to the effective operation and performance of CSC departments specifically, and more broadly, the Law Society.

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgment

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole. 

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