The Specialist, Document and Accessibility is responsible for ensuring applications/documents created or reviewed by the Specialist, and posted on the Law Society’s external website, are designed to required specifications and are accessible. The Specialist will provide support to Law Society staff with resolving document accessibility issues. This role will work with staff in the CSC and other divisions to transition to fillable online forms for licensees and the public. The Specialist will be a resource for Law Society staff relating to best practices in document design and layout, including accessibility, and will deliver coaching and training as required. This role contributes to the mandate of the Corporate Services division, which is to provide a consolidated, service-driven infrastructure supporting the Law Society’s mandate and operations.
Client / Customer Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgment
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.