Law Society of Ontario

  • Senior Manager, Facilities, Corporate Services

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience



    The Senior Manager, Facilities is accountable for leading, planning and implementing a full range of projects, on behalf of the Executive Director.  This includes needs identification, project planning and coordination, budgeting, scheduling, monitoring and quality assurance, as well as staffing, oversight and succession planning with respect to ongoing and project-specific teams. This also includes the coordination of outsourced product and service providers.




    • University degree preferably in Facility Management, Project Management, Architecture, or Engineering.
    • Completion of the Project Management Professional designation (PMP) is an asset, or equivalent combination of education and experience.
    • 7 to 10 years managing projects in a dynamic business environment, within a customer service environment with frequently changing priorities and deadlines, including associated team management and oversight experience in areas of Space Planning and Design, Building Maintenance, Building Security, Event Management, Historical Building Preservation and Site operations related to building operations.
    • Thorough knowledge of Project Management principles and best practices.
    • Solid understanding of group dynamics and principles of managing cross-function teams, including alliance building, role modeling behaviour and building consensus among disparate perspectives and competing priorities.
    • Solid understanding of areas of architectural and engineering design, tendering processes, building construction and project oversight.
    • Familiarity with information systems, project software, word processing, e-mail and electronic calendars, as well as spreadsheet applications.
    • Expressive and persuasive in both spoken and written language for individual and/or group situations.
    • Reasons through complex spoken and written information.


    Client / Customer Service Planning


    • In conjunction with the Executive Director, Corporate Services and Law Society management, contributes to the articulation, planning and implementation of ongoing and special projects by establishing priorities (new/renew/expand) for short and longer-term Law Society projects.
    • Consults with staff and managers throughout the Law Society to facilitate needs analysis, establish project goals and specifications, determine budget and resource requirements, and develop project milestones and measurement criteria as it relates to facilities management.
    • Acts as a resource regarding best practices in project management, with respect to facilities projects, business processes and continuous improvement initiatives. 


    Client / Customer Service Delivery


    • Accountable for ensuring compliance with regulations, building codes and maintaining the integrity of the historical status and designation of the heritage building while managing projects related to the Facilities department. 


    People Leadership


    • Guides the staffing, training, development and performance management of Facilities staff and contract resources.
    • Ensures concise development and communication of project goals and objectives, facilitates team access to needed resources (technical / specialized information, equipment, budget and training) and fosters productive working relationships among team members.


    Financial Responsibility


    • Provides input to the development of, and monitors annual General Building Maintenance, Site Maintenance, Offsite Leases, Salaries, and Capital budgets. 
    • Approves operating expenditures, reviews and approves financial reports and documentation on a monthly basis, and makes recommendations for budget reallocations in the event of budget shortfalls/overages.
    • Manages service contracts with outsourced providers, maximizing cost efficiencies ensuring maximum value on return for Law Society major expenditures. 
    • Approves project designs specifications, resource requirements and fee schedules, establishes project time lines, milestones and deliverables within specified time frames, and evaluates project execution in keeping with Board policy and project management best practices.
    • Has signing authority to approve Corporate Services project expenditures as delegated by the Executive Director.


    Team Membership


    • Is a dedicated member of the Corporate Services team, working closely with the Executive Director, Division staff and managers and third party service providers in the development and execution of timely, cost effective projects. 


    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.


    Embracing Change


    The requirement to work towards and embrace change in the workplace.


    People Leadership


    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.


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