Law Society of Ontario

  • Team Manager, Entry-Level Competence, Licensing and Accreditation, Professional Development & Competence

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience



    The Team Manager, Entry-Level Competence, working under the direction of the Manager, Licensing and Accreditation, oversees the development of standards, content and procedures to support the Law Society’s lawyer and paralegal licensing processes. This includes management of the paralegal college accreditation and audit process, and the development of assessment tools and protocols for assuring entry-level competence of lawyers and paralegals. The Team Manager is responsible for providing substantive and operational leadership to a staff of counsel and coordinators, acting as an internal and external resource regarding licensing and accreditation issues.




    • An LL.B. and licensee status of good standing with the Law Society of Ontario*, coupled with relevant knowledge of competence, paralegal education and licensing issues related to the provision of legal services in Ontario.
    • A certificate and/or coursework in Adult Education is also required.
    • 7 years’ working experience in a legal environment, preferably with experience in project management and/or leading professional staff.
    • Knowledge of legislation, policy and organizational requirements with respect to professional licensure.
    • Knowledge of best practices (both theoretical and practical) with respect to education, including curriculum design and development, assessment techniques and distance learning.
    • Knowledge of a wide array of education methodologies and their application.
    • Knowledge of the Rules of Professional conduct for lawyers and paralegals and their application in practice.
    • Knowledge of current trends and developments in the legal profession and their practical applications.
    • Knowledge of paralegal program curricula and trends in paralegal education.
    • Solid understanding of the Law Society’s mandate, services, legislation and policies.
    • Solid understanding of the Law Society’s paralegal competencies and accreditation framework.
    • Familiarity with personal computers and related software applications.
    • Knowledge of the impact of technology on all aspects of information services provision, such as web based resources.
    • Expressive and persuasive in both spoken and written language for individual and / or group situations.
    • Reason through complex spoken and written information.
    • Interprets and applies complex information.
    • The Team Manager will be required to travel to various college campuses in Ontario to conduct audits several times a year. There may also be an occasional requirement to travel to conferences in Canada and the USA.

    *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.




    Client / Customer Service Planning

    • The Team Manager participates in the fulfillment of approved licensing policies and protocols for lawyers and paralegals, developing tools, supports and assessments in accordance with validated competencies and licensure best practices.
    • Oversees the paralegal college accreditation and audit protocols to ensure they are effective and aligned with approved policy frameworks.
    • Collaborates with the Manager and other Team Managers to shape the overall direction of the Licensing and Accreditation unit by assessing priorities, candidate needs, and quality assurance measures.
    • Provides input in response to policy directives and oversees the achievement of deliverables through coordination of workflow with employees, consultants, vendors and practitioners, where applicable.

    Client / Customer Service Delivery

    • Working with counsel, coordinators, and internal and external subject matter experts, the Team Manager leads the development and delivery of content and processes to support a defensible, valid, consistent and fair licensing regime.
    • Implements processes and systems to accuracy and quality of self-study materials and other deliverables in the lawyer and paralegal licensing areas.
    • Allocates and defines departmental resources required to meet time lines and supports a range of activities in the licensing area.
    • Acts as a project manager in the creation of new licensing programs and assessment regimes for lawyers and paralegals, and contributes as a subject matter expert in a variety of arenas, including examination item writing, the Professional Responsibility and Practice in Ontario course and related deliverables.

    People Leadership

    • Hires, trains, develops, and evaluates administrative staff and counsel in accordance with the policies of the organization and best human resources practices. 
    • Provides ongoing substantive and operational management to staff and is responsible for decisions regarding staff development, performance, compensation and discipline, implementing training and orientation programs as required. 
    • Creates a positive working environment by clarifying goals, building the commitment of individuals and facilitating effective working relationships. 
    • Strengthens the team’s collective skills, encouraging creativity, problem solving and effective alternative dispute resolution.

    Financial Responsibility

    • In conjunction with the Manager, negotiates contracts for services with vendors and outsource service providers. 
    • Assists in the monitoring expenses related incurred in relation to the paralegal and lawyer licensing budgets.

    Performance Goals, Targets and Standards

    • Collaborates with the Manager in establishing and/or verifying established goals and strategies to achieve licensing and accreditation service targets. 
    • In particular, ensures that goals, strategies, standards, and systems related to the licensing process are consistent with Law Society mandate by monitoring the regulatory environment, benchmarking other organizations and formulating appropriate organizational responses.

    Policy Development

    • Participates in the development of policy in licensing and accreditation, identifying trends in the law and professions. 
    • Working with the Manager, contributes to the formulation and articulation of the organizational direction related to the licensing process for lawyers and paralegals.

    Team Membership

    • In conjunction with the Manager, participates in the change management process, providing support and consistency of approach, initiating change and breaking down resistance, as required, assuming a leadership role with project teams as appropriate. 
    • Champions the vision of a continuum of legal education and maintenance of competence through ongoing quality assurance and quality improvement processes in the province.

    Relationship and Alliance Building

    • Together with the Manager develops and maintains positive relations with other Law Society departments, legal bodies and regulators (such as LawPRO, CBA, OBA, The Advocates’ Society, Canadian Federation of Law Societies, the Ministry of Advanced Education and Skills Development, the Paralegal Society of Ontario) on an ongoing, ad hoc basis.




    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, members, the public, and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its members and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and / or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills are to carry out the work and / or provide advice and the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.


    Embracing Change


    The requirement to work towards and embrace change in the workplace.


    People Leadership


    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.


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