The Manager, External Engagement provides leadership to the department, working with the Executive Director, senior managers, staff, licensees (i.e. lawyers and paralegals in Ontario), key stakeholders, the media and the public in the development and implementation of strategic engagement initiatives that support the Law Society’s vision, mission, strategic plan and corporate mandate.
The Manager, External Engagement is responsible for developing and maintaining partnerships with government and key stakeholders, facilitating collaboration and information sharing, managing The Action Group on Access to Justice (TAG) community (i.e. infrastructure, communications channels, data) and providing expertise and support to the Executive Director on engagement initiatives that advance the Law Society’s strategic priorities.
Client / Customer Service Planning
Client / Customer Service Delivery
Relationships and Alliance Building
REQUIRED COMPETENCIES INCLUDE:
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards and embrace change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.