Law Society of Ontario

  • Manager, External Engagement, External Relations & Communications - 1 year contract/secondment

    Job Location CA-ON-Toronto
    Job ID
    2018-1593
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    10
    Term
    1 year contract/secondment
  • OVERVIEW

    JOB PURPOSE:

     

    The Manager, External Engagement provides leadership to the department, working with the Executive Director, senior managers, staff, licensees (i.e. lawyers and paralegals in Ontario), key stakeholders, the media and the public in the development and implementation of strategic engagement initiatives that support the Law Society’s vision, mission, strategic plan and corporate mandate.

     

    The Manager, External Engagement is responsible for developing and maintaining partnerships with government and key stakeholders, facilitating collaboration and information sharing, managing The Action Group on Access to Justice (TAG) community (i.e. infrastructure, communications channels, data) and providing expertise and support to the Executive Director on engagement initiatives that advance the Law Society’s strategic priorities.

     

    QUALIFICATIONS REQUIRED:

     

    • University degree. A graduate degree in Law, Community Development, Public Administration, Sociology, Adult Education or a related discipline, would be considered an asset.
    • The role is expected to manage a range of projects and initiatives with a full array of stakeholders, including government, within and outside the Law Society, requiring a minimum of 10 years’ experience working in a public affairs, stakeholder engagement, social research, policy development, human/individual rights and/or advocacy environment and extensive project management experience.
    • A key asset is experience with public engagement and awareness of the access to justice challenges, including the experiences of marginalized communities. Three of these years should be working in a leadership/managerial capacity.
    • Solid understanding of the justice sector, government relations and access to justice.  
    • Solid understanding, and continuous development of information related to access to justice, government relations, public engagement, and emerging ideas of access to justice and community development.
    • Solid understanding of strategic communications, engagement and change methodology.
    • Project management experience, particularly of large, multi-faceted projects.
    • Budget management experience, particularly granting agency reporting requirements.
    • Solid grounding in personal computing and related software applications, particularly e-mail, word processing, database and spreadsheet software.
    • Solid grounding in digital technologies and social media platforms.
    • Expertise with survey methodology, evaluation, data collection and related analysis.
    • Expressive and persuasive in both spoken and written language for group and/or situations. 
    • Ability to communicate to a public, media or politically sensitive audience on complex concepts and positions.
    • Bilingual French and English is an asset.

    KEY ACCOUNTABILITIES

    PRIMARY RESPONSIBILITIES:

     

    Client / Customer Service Planning

     

    • The Manager, External Engagement identifies engagement opportunities and challenges, appropriate responses and positions on complex or escalated issues with input from key stakeholder groups. 
    • Implements engagement initiatives with government and stakeholders that enhance the organization’s reputation and advance the organization’s strategic priorities. 
    • Manages relations with the TAG community, actively identifies new strategic partners and collaborative projects, and anticipates/monitors emerging engagement methods.
    • Collaborates with the Media Relations team to enhance digital and traditional communications strategies that advance strategic objectives. 
    • Partners with Media Relations and other relevant departments to develop positioning and communications strategies with key stakeholder groups to ensure a coordinated message. 
    • Manages events, ensuring strong communication, appropriate inclusion of broad stakeholders and development of public engagement programs and manages the Law Society’s Public Affairs/Government Relations programs.

     

    Client / Customer Service Delivery

     

    • The Manager, External Engagement establishes a government and stakeholder engagement framework and facilitates communication leadership throughout the organization. 
    • Develops and delivers expertise in the assigned portfolio, while maintaining flexibility and availability to identify and oversee new and emerging internal and external engagement initiatives. 
    • Works closely with the Executive Director and senior managers to develop, implement and maintain the organization’s engagement framework and related communications and/or media relations activities. 
    • Provides strategic counsel to senior management, the Treasurer, and Board members on the Law Society’s government and stakeholder engagement activities.  
    • Supports development and implementation of strategic communications, events, partnerships and initiatives directed at enhancing the Law Society’s engagement and improving access to justice in Ontario.
    • The Manager, External Engagement meets regularly with committees, communities and individual stakeholders’ representatives to build awareness of the Law Society’s engagement efforts and TAG. 
    • Facilitates information sharing between the Law Society and diverse stakeholders and works collaboratively with staff and managers across all departments and functions, as well as in other institutions, in order to develop and deliver programs designed to advance strategic engagement initiatives and increase access to justice in Ontario.

     

    People Leadership

     

    • Hires, trains, develops and measures the performances of positions reporting to the Manager. Provides mentoring and coaching to the External Relations and Communications team and other internal partners at the Law Society. 
    • As part of the External Relations and Communications management team, establishes, trains and chairs working groups, teams and councils related to advancing access to justice in Ontario. 
    • Shares expertise with individual groups throughout the organization, ranging from individual professional support and advice to delivery of training and communication sessions for employee groups about engagement. 

     

    Research

     

    • The Manager, External Engagement plans and executes a range of engagement and access to justice research projects that serve the Law Society’s strategic priorities.
    • Maintains relevant, up-to-date knowledge regarding new developments and best practices, and translates same into reports for public materials and publications. 
    • Authors articles and blog posts about effective engagement approaches.

     

    Financial Responsibility

     

    • Develops and monitors departmental and project budgets, and is also responsible for negotiating contracts with suppliers and vendors. 
    • Facilitates detailed funding proposals and reporting to TAG funders. 

     

    Team Membership

     

    • Member of and facilitator to External Relations and Communications planning team. 

     

    Relationships and Alliance Building

     

    • Works in collaboration with government, various stakeholders within the legal profession, the justice sector and the Law Society, as well as the access to justice communities in other jurisdictions and at the national level. 
    • Represents the Law Society at a range of functions, conferences and events, communicating strategic messages with respect to access to justice and engagement. 
    • Continuously builds and employs a network of mutually beneficial relationships to advance the Law Society’s government and stakeholder objectives.

    COMPETENCIES

    REQUIRED COMPETENCIES INCLUDE:

     

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

    Embracing Change

     

    The requirement to work towards and embrace change in the workplace.

     

    People Leadership

     

    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.

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