The Assistant Manager, By-Law Administration Services (BAS) ensures the timely administration of (and compliance with) lawyer and paralegal requirements mandated under the Law Society Act, by-laws, codes, and rules, including certain licensing applications and reporting obligations, such as exemptions for illness and age 65, surrender of licence, professional corporations (name certificates, certificates of authorization, and annual renewals), and status change follow-ups. The Assistant Manager, BAS, oversees all Law Society and LawPRO monthly administrative suspensions, including mandated due diligence for Law Society filing suspensions and is also responsible for the development and testing of Lawyer and Paralegal Annual Reports, in conjunction with the Manager, BAS and the Senior Manager, Client Service Centre (CSC).
Client / Customer Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards and embrace change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.