Law Society of Ontario

  • Outreach and Program Coordinator, External Engagement, External Relations & Communications

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience



    The Outreach and Program Coordinator, External Engagement, is responsible for the coordination and implementation of outreach, communication, support and education programs related to the Law Society’s mandate to promote equity and diversity in the legal profession in Ontario, and to enable Indigenous communities, Francophones and equity-seeking groups to participate actively in the Law Society’s business, operations and services.




    • A college or university degree in Social Science, Adult Education or a related discipline, with demonstrated experience in working with equity-seeking communities.
    • The role is expected to coordinate a range of equity and access to justice programs and initiatives with a full array of stakeholders within and outside the Law Society, requiring 5 years’ progressive experience working in a social research, policy development, public education, human / individual rights and/or advocacy environment and demonstrated project management experience.
    • The role requires occasional travel throughout the local area, and occasionally throughout the province, in order to meet and consult with equity-seeking groups and individuals and other key stakeholders, and to represent the Law Society at events and conferences.
    • Solid understanding of equity-seeking communities and access to justice.  
    • Solid understanding, and continuous development of information related to access to justice, equity and diversity best practices and systematic inequity and manifestations of inequities.
    • Knowledge of equality-seeking legal associations and theoretical knowledge of social structure and social institutions.
    • Strong ability to facilitate group discussions and resolve conflicts as they arise.
    • Excellent networking and outreach skills.
    • Proficiency in word processing, spreadsheets, databases, e‑mail, PowerPoint, the internet and intranet, and other Law Society applications.      
    • Expressive and persuasive in both spoken and written language for individual and/or group situations. 
    • Speaks and writes in a clear, articulate manner.
    • Ability to develop and apply complex information, reason through moderately complex spoken and written communication.
    • Bilingualism French and English is an asset


    Client / Customer Service Planning 


    • Under the direction of the Manager, External Engagement and in conjunction with the Equity Advisor, the Office of CEO, and other Law Society departments, coordinates equity programs, such as the legal education and rule of law program, the mentoring program and the contract registry, and takes on certain projects.
    • Organizes equity outreach and education programs by working with external stakeholders, attending and contributing to meetings for educational events on diversity and equity.
    • Attends stakeholder meetings as required.
    • Drafts speeches, briefing notes and promotional materials, in collaboration with External Relations and Communication, Equity, and Policy staff.
    • Coordinates participation of senior leadership at external stakeholder events.  
    • Organizes room bookings, invitations, catering, decorations, contacts, speakers, and guests.
    • Coordinates the delivery/mass mailing of documents and information related to equity initiatives. 
    • Works with the Outreach and Events Coordinator to maintain External Relations and Communication’s large database of contacts with individuals and organizations and coordinates communications to these groups. 

    Client / Customer Service Delivery 


    • Plans, develops and implements outreach, communication and education programs directed at increasing awareness of the Law Society’s mandate regarding equity, diversity and public affairs, both internally, and within equity-seeking communities.
    • Meets regularly with committees, communities and individual representatives of equity, access to justice, and government stakeholders to build awareness regarding the Law Society’s programs and initiatives, and facilitates the communication of these community stakeholders’ needs and perspective with the Law Society.
    • Works collaboratively with staff and managers across all departments and functions in order to develop and deliver programs designed to increase awareness of equity and access to justice initiatives and to integrate the principles of equity, diversity and access to justice within all facets of the Law Society and it’s interactions with Indigenous communities, Francophones and equity-seeking groups.



    • Plans and executes a range of research projects, largely to identify the needs of stakeholders, and provides advice to Law Society staff and others. 
    • Maintains relevant, up-to-date knowledge regarding new developments and best practices, and translates same into reports for public education materials and publications.

    Team Membership


    • Acts as a resource and facilitator to departmental and cross-functional teams, committees, Indigenous communities, Francophones and equity-seeking groups and individuals, communicating best practices and processes related to equity, diversity, access to justice, government relations and issues management.  

    Relationships and Alliance Building 


    • Works in collaboration with equity, access to justice, public affairs and government stakeholders within the legal profession, the community and the Law Society.
    • Represents the Law Society at a range of functions, conferences and events, communicating the organization’s message with respect to equity, diversity and access to justice and initiating two-way communication among the Law Society and its stakeholders and interested parties.
    • Continuously builds and employs a network of mutually beneficial relationships to establish the presence of the Law Society within the equity-seeking community and other stakeholders, to increase awareness and commitment to the principles of equity, diversity and access to justice within the Law Society and the legal community, and build the credibility of the organization.


    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.



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