JOB PURPOSE:   The Membership Services Representative (MSR) is responsible for the providing timely, accurate, quality client service to licensees of the Law Society, as well as to client department and outside agency constituents. This includes provision of financial and administrative services to licensees (fee adjustments, status changes, letters of status, certificates of standing, LSO Portal support, processing of photo id cards, diploma replacements), completion of financial transactions on behalf of licensees (adjustment of invoices, and refunds) and provision of timely accurate information in response to licensees’ Continuing Professional Development requirement and other membership service inquiries.   The Membership Services Representative will also assist paralegals with questions relating to professional liability insurance.   QUALIFICATIONS REQUIRED:   - A college diploma, university degree or equivalent, in business and accounting. - A minimum of 2 years’ client service experience in a high-volume call centre environment, ideally in the financial services industry. - Demonstrated experience and solid understanding of superior client service, particularly related to a financial services perspective. - Knowledge of the Law Society, including organizational structure, services, mandate, by laws, rules and regulations or willingness to learn. - Knowledge of other legal resources and agencies (Legal Aid, LawPro, Law Foundation) and their relation to the Law Society and the Membership Services function. - Understanding of internal controls and generally accepted accounting principles. - Clear, concise and articulate verbal and written communication skills in order to compose correspondence, communicate detailed information and provide for explanation and understand in an audience appropriate format. - Proficiency in business software - word processing WORD, spreadsheets EXCEL, database AS400, e mail, the Internet or Intranet, LSO’s internal Ozzie platform, and Microsoft SharePoint.  

JOB PURPOSE:   The Forensic Auditor is an Accounting Specialist engaged in the timely, consistent investigation of a wide range of issues relating to the professional conduct and competence of lawyers and paralegals (“licensees”), in accordance with the Law Society’s public interest mandate, legislation, by-laws and policies.  This includes independent planning, conduct and closure of investigations in a manner consistent with forensic accounting practices, identifying potential breaches by licensees of the Society’s regulations regarding the maintenance of proper accounting records, anti-money laundering, financial schemes, mortgage fraud, syndicated mortgage investment fraud, estates, conflict of interest, and other issues, and providing recommendations regarding further pursuance of files, including settlement and/or discipline of licensees.    QUALIFICATIONS REQUIRED:   - A university degree, or equivalent training and/or experience, coupled with a professional accounting designation, and membership in a recognized Canadian professional accounting body. - As the Forensic Auditor is required to investigate the propriety of complex financial transactions to determine compliance with strict regulatory accounting obligations, the incumbent is required to have a minimum of five years forensic experience, preferably in a regulatory environment. - Required to work out of their home office and on an as-needed basis and attend at licensees’ offices. Incumbents are also required to attend the Law Society’s office as required and directed. There are occasional requirements for overnight travel in the conduct of investigations. - Solid understanding of the Law Society’s mandate, services, legislation and policies. - In-depth understanding of current trends and developments in accounting practices, their practical applications and forensic investigation techniques. - Knowledge of specialized areas such as real estate, estates, mortgage fraud, anti-money laundering and financial schemes. - Knowledge of interview and investigation methodologies, principles, and practices. - Knowledge of a variety of dispute resolution techniques and their appropriate application. - Expressive and persuasive in both spoken and written language in the collection of evidence and facilitation and resolution and disposition of complaints. - Concise, well-organized writing skills in the preparation of a full range of investigative documents and memoranda which may form the basis for disclosure to Litigation Services and agreed statement of fact. - Superior analytical ability. - Able to reason through complex spoken and written information. - Computer literacy, including word processing software, advanced spreadsheet functions, accounting system software and internet search capabilities. - Specific familiarity with Microsoft OneDrive, SharePoint and Adobe Pro are definite assets. - Broad understanding of the application of technology preferably in a regulatory/legal environment.

JOB PURPOSE   Investigation Counsel (Indigenous Matters) will specialize in, but not be limited to, the investigation of issues involving Indigenous complainants and/or licensees, and possesses knowledge and expertise in Indigenous culture that can be applied to investigations. The role conducts investigations in a professional manner, gathering, processing and analyzing evidence for possible breaches of Rules of Professional Conduct, By-laws and regulatory requirements. The role deals with a wide range of issues relating to the professional conduct, competence and capacity of licensees. The role participates in the development of case plans and disposition proposals that are consistent with the Law Society’s public interest mandate, legislation and policies, and provides legal advice and expertise to members of the Investigation Services Department and the Professional Regulation Division.   QUALIFICATIONS REQUIRED:    - An LL.B. or J.D. or equivalent education and training, coupled with being a licensee in good standing of the Law Society of Ontario.* - As a legal expert with responsibility to independently undertake, plan and execute significant investigations of licensees. - The role requires a minimum of 7 years’ experience in specific areas of law, such as real estate, family wills and estates, civil or criminal litigation, immigration and administrative law, gained through private practice, in a regulatory environment, or combination thereof. - Investigation Counsel (Indigenous Matters) is expected to be “culturally competent” in Indigenous matters, with an understanding of Indigenous culture, beliefs and values which will engender appropriate communication and interaction with Indigenous people and communities. - Knowledge of historical and contemporary impacts of colonization on Indigenous communities. - Understanding of Indigenous culture, beliefs and values. - Thorough understanding of the Law Society’s mandate, services, legislation and policies. - Knowledge of interview and investigation methodologies, principles, and practices, or willingness to learn. - Knowledge of Law Society accounting and bookkeeping requirements. - Knowledge of current trends and developments in the legal profession, their practical applications and forensic investigation techniques. - Knowledge of a variety of dispute resolution techniques and their appropriate application. - Ability to manage a complicated, multi-issue and diverse caseload. - Expressive and persuasive in both spoken and written language in facilitating resolution and disposition of complaints. - Concise, well organized writing skills in the preparation of a full range of investigative documents and memoranda, which may form the basis for disclosure to Discipline Counsel and agreed statement of fact. - Superior analytical ability.  - Computer proficiency, including familiarity with word processing software, data processing, accounting system software (general, trust) and internet search capabilities. - Broad understanding of the application of technology preferably in a regulatory / legal environment. - Specific familiarity with Microsoft One Drive and SharePoint and Adobe Pro are definite assets.  - The incumbent is required to work out of their home office and on an as needs basis, attend at licensees’ offices. - Incumbents are also required to attend their official work office as required and directed. - There are occasional requirements for overnight travel in the conduct of investigations. *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.  

To receive a copy of this posting in French, email hr@lso.ca. Please include the “job title” - French version in the subject line.   Pour recevoir une copie de cette annonce en français, écrivez à hr@lso.ca. Veuillez indiquer “job title” - French version dans la ligne de sujet.   JOB PURPOSE   The Bilingual Client Service Representative, Call Centre, is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society’s Licensee Inquiry, Reception, and Complaints Reception lines.   QUALIFICATIONS REQUIRED - A college diploma (for example, Law Clerk), university degree, or equivalent. - 2 years client service experience in a high volume call centre environment, ideally in a regulatory and/or professional membership environment. - This position is a designated bilingual position therefore the successful candidate must have the ability to write and speak clearly and effectively in French and English. - Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective. - Knowledge of the Law Society, including organizational structure, services, mandate, by‑laws, rules, and regulations. - Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function. - Superior command of French grammar with the ability to write and speak clearly and effectively in French. - Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages. - Proficiency in business software ‑ word processing, spreadsheets, databases, e‑mail and the Internet.  

JOB PURPOSE:   Intake & Resolution Counsel is responsible for the timely, accurate, and efficient review of complaints received and for the substantiation, streaming and disposition of regulatory files to other departments within the Regulatory Division. Intake & Resolution Counsel conducts a risk assessment, identifies the regulatory issues, and collects information/documentation to close or stream files. As part of the gatekeeper function for the Division, Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues is not warranted. Intake & Resolution Counsel conducts a risk assessment of the regulatory issues identified in a complaint, as well as of the licensee’s status history, complaints history and discipline history. Intake & Resolution Counsel acts as a legal resource to the Intake & Resolution Officers and law clerks. Intake & Resolution Counsel conducts legal and other research, as is necessary.   QUALIFICATIONS REQUIRED:   - An LL.B or JD and a member in good standing of the Law Society of Ontario.* - Training in Alternative Dispute Resolution/Mediation is considered an asset. - A minimum of 7 years’ related experience in private practice and/or legal experience with a Regulatory body or government environment with exposure to administrative law, specifically the areas of family law, real estate, estates, and civil litigation. - May be required to travel to attend at conferences and training programs. - Solid understanding of the Law Society’s mandate, services, legislation, and policies, including the Rules of Professional Conduct. - Solid knowledge of substantive law and procedures including the areas of real estate, estates, and civil litigation. - Familiarity with law office practice and procedures, and legal accounting. - Knowledge of current trends and developments in the legal profession and their practical application. - Expressive and persuasive in both spoken and written language in the review, assessment, substantiation, streaming and disposition of complaints. - Strong analytical skills to reason through complex spoken and written information. - Computer literacy, including Word Processing and Spreadsheet applications, the AS400, internet and intranet, and other Law Society applications.   *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

JOB PURPOSE   The primary responsibilities of Senior Lead Discipline Counsel involve representing the Law Society in significant, high risk and/or high profile legal professional regulatory matters before the Law Society Tribunal and in the courts.   QUALIFICATIONS REQUIRED:    - An LL.B. or J.D. or equivalent education and training, coupled with being a licensee in good standing of the Law Society of Ontario*. - A minimum of 15 years litigation experience (and preferably, with significant experience in a regulatory context), ideally in front of both courts and administrative tribunals. - The role is reserved for counsel who are seasoned, driven, results-oriented, with robust advocacy and negotiation skills and sound judgement. - This role embodies the Law Society’s corporate values and has the knowledge and expertise to advance the Law Society’s regulatory role and public protection mandate.  - In-depth understanding of the Law Society’s mandate, services, legislation and policies. - Extensive knowledge of investigation and prosecutorial practices. - Extensive knowledge of the rules of evidence, the rules of procedure, and the law concerning privilege and documentary disclosure. - Superior litigation skills. - Superior legal research skills, including internet research. - Ability to analyze and digest spoken and written information within a legal environment. - Ability to communicate clearly and persuasively in both spoken and written language in individual and group settings. - Ability to handle multiple deadlines in a fast-paced environment. - Proven ability to assess challenges from multiple and different perspectives to craft creative solutions.  - Advanced computer literacy, including familiarity with word processing programs, spreadsheets, databases and Portable Document Format (PDF) related software. - Broad understanding of the application of information technology to knowledge management, preferably in a regulatory / legal environment.  *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.  

JOB PURPOSE   The Coordinator, Examination Accommodation and Delivery (“Coordinator”), under minimal supervision, is responsible for the delivery of specialized and individualized services to candidates who seek accommodation for the licensing examination based on an enumerated ground listed in the Human Rights Code, R.S.O. 1990. c. H.19 and is accountable for diverse and intricate duties in the administration of the Law Society’s lawyer and paralegal licensing examinations.   The Coordinator follows intricate schedules and protocols, manages sensitive interactions with candidates in high-stake circumstances, and ensures the highest levels of security, accuracy, and confidentiality are met in the management of examination materials and candidate records. The Coordinator is responsible for the review and the approval of examination accommodation requests and the preparation of an accommodation plan.   The Coordinator shares responsibility within the Examination Accommodation team for coordinating examination delivery and participating in the validation of examination documents and results. The Coordinator specializes in an area of examination delivery e.g. paralegal or lawyer licensing examinations that may be situated in Toronto or four other Ontario cities. The Coordinator is responsible for the planning, staffing, and other business operations of delivering examinations, including the selection and contracting of venues and services required for large examination sittings, and providing appropriate training and supervision to large numbers of support personnel.   QUALIFICATIONS REQUIRED   - A college diploma in a related field.  - A minimum of 5 years of experience in an event-delivery, customer-service, or administrative role within an education, regulatory, or medical environment, or the equivalent. - Proven administrative and project management skills are required, preferably in a client-focused environment. - Demonstrated ability in the planning and delivery of client-focused administrative services and large scale, secure events in a regulatory, academic, or medical environment. - Knowledge of the Law Society’s mandate, services, organizational structure, rules, regulations, relevant legislation and policies, pertaining to the lawyer and paralegal licensing processes. - Demonstrated ability to recruit, train, and provide leadership to support personnel. - Ability to negotiate and administer contracts for goods and services required for examination production, delivery, and process related financial transactions according to the LSO protocols. - Demonstrated ability to speak and write expressively and persuasively for individual and / or group situations, and to create, edit, validate candidate records and examination documents on LSO CRM and third-party software applications. - Demonstrated people skills, abilities to creatively resolve problems in high-stakes situations where time is short and the risk to LSO is high. - Ability to coordinate and provide front-line services and communications to licensing candidates, licensee SME’s, and contract professionals supporting examinations e.g. psychometricians, translators. - Demonstrated ability to reason through written and spoken information which include processing a high volume of accommodation request and supporting medical documentation. - Demonstrated ability to prioritize within sophisticated work schedules, in a fast-paced environment where flexibility and accuracy are essential. - Knowledge of relevant legislation, policies and regulations concerning equity seeking groups, and in particular, their impact upon candidate legal education. - Fluency in French would be considered an asset. - Demonstrated knowledge and experience with Microsoft Office, CRM, email, internet, and various hardware set ups. Demonstrated knowledge and experience with database systems and handling secure data on multiple platforms. - Familiarity with trends and developments in candidate success programming inducing technology-supported testing and accommodations.  

To receive a copy of this posting in French, email hr@lso.ca. Please include the “job title” - French version in the subject line. Pour recevoir une copie de cette annonce en français, écrivez à hr@lso.ca. Veuillez indiquer “job title” - French version dans la ligne de sujet.   JOB PURPOSE   As part of the Litigation Services Department, the Bilingual Legal Assistant is responsible for providing confidential and complex legal administrative support to the Director, Senior Manager and Discipline Prosecutors (consisting of Managers, Senior Lead Discipline Counsel, Discipline Counsel and Discipline Paralegals) in Litigation Services. This includes providing para-professional, organizational and technical support. The Bilingual Legal Assistant is responsible for planning, organizing and coordinating practices and procedures support, ensuring ongoing case management while handling multiple and competing deadlines relating to internal complaint processes, regulatory and/or court proceedings. The Bilingual Legal Assistant is responsible for preparing, and sometimes drafting, documentation for the hearing process (in both Tribunal and court settings) in both French and English. The Bilingual Legal Assistant attends to all professional regulation activities equally effectively in French and English. The Bilingual Legal Assistant works independently as well as under a combination of general supervision and/or guidance.   QUALIFICATIONS REQUIRED - The minimum level of education required to fulfill the core requirements of this position include a Law Clerk diploma or equivalent legal training. - A minimum of 5 years’ para-professional experience as a law clerk or legal assistant in a law practice, government and/or regulatory environment (preferably litigation). - Knowledge of law office, court and/or tribunal practice and procedure is essential. - A solid knowledge of legal office practice, legal terminology (French and English) and procedure relating to legal correspondence and legal documents and the Rules of Civil Procedure and/or Rules of Practice for an Administrative Tribunal. - Clear, concise and articulate communication skills to effectively respond to and transmit information to team members and others. - Must be fluently bilingual in French and English (verbal, written and comprehension). - Exceptional organizational and time management skills to handle high volumes of work and to multi-task. - The ability to work independently and as a team member in a fast-paced environment while balancing competing priorities and deadlines. - Solid experience and skill in drafting legal documents (affidavits, legal correspondence, etc) in French and English. - Excellent attention to detail and proofreading skills. - Knowledge of the Law Society, including organizational structure, services, mandate, rules and regulations or willingness to learn. - Reasons through complex spoken and written general and legal information in French and English. - Knowledge of current trends and developments in the legal profession. - Knowledge of legal procedures and substantive areas of law, particularly real estate, estates and family law. - Ability to conduct a variety of legal and internet director searches. - A strong proficiency in a wide range of computer applications, including, but not limited to MS Office applications, Outlook, Word and Excel database applications, case management systems, Internet and intranet and other software applications (Adobe Acrobat DC, ShareFile, SharePoint). - Ability to locate legal cases on CanLII as requested by discipline prosecutors and under their direction.  

JOB PURPOSE:   The Office Assistant provides specific administrative support and assistance to the department with day-to-day reporting to the Team Lead, Licensing Process and Coordinator, Licensing Process. The primary function of this role is paper flow management including the processing of daily mail, as well as filing and scanning all incoming candidate documents and files.   QUALIFICATIONS REQUIRED: - A high school diploma, with additional courses related to office and secretarial procedures. - A minimum of 1 year previous office experience, with exposure to a fast paced and team oriented work environment. - Knowledge of, or willingness to learn, division practices and procedures. - Proficiency in word processing, spreadsheet and database applications, scanning/filing, internet and intranet. - Strong keyboarding skills, with the ability to type 40 error free words per minute. - Clear, concise and articulate communication skills to effectively respond to and transmit information to team members. - Competent in using computers and common software (word processing, spreadsheet, and email), with basic understanding of computer systems and software applications relevant to the role. - Ability to address routine issues and escalate complex problems as needed. - Strong organizational skills. - Ability to handle sensitive information with discretion. - Demonstrate a high level of accuracy and attention to detail is required, as well as the ability to prioritize. - There are occasional requirements to lift and carry files, boxes and document books. The incumbent is also required to stand for short periods of time while photocopying, filing and distributing materials.

Applications will be kept on file for upcoming opportunities, based on operational needs.  You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.  

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.  

Applications will be kept on file for upcoming opportunities, based on operational needs. You are welcome to apply to this general posting. We strongly encourage you to keep checking the Law Society’s careers section and to apply directly to advertised positions that may be of interest to you, and for which you are qualified.