Law Society of Ontario

  • Office Assistant, Spot Audit, Professional Development & Competence

    Job Location CA-ON-Toronto
    Job ID
    2018-1613
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    1
  • OVERVIEW

    JOB PURPOSE

     

    The Office Assistant – Spot Audit provides specific support and assistance to the Spot Audit department with day‑to‑day reporting to the Team Leader Administration, Practice Audits.

     

    QUALIFICATIONS REQUIRED

     

    • A  high school diploma, with additional courses related to office and secretarial procedures
    • 1 year previous office experience, with some exposure to a fast paced and team oriented work environment.
    • Knowledge of, or willingness to learn, regulatory division practices and procedures.
    • Proficiency in word processing, spreadsheet and database applications, internet and intranet.
    • Strong keyboarding skills, with the ability to type 45-50 error free words per minute.
    • Clear, concise and articulate communication skills to effectively respond to and transmit information to team members.

    KEY ACCOUNTABILITIES

    Client / Customer Service Delivery

     

    • Provides specific office/clerical assistance to Supervisors, Spot Audit under the general supervision of the Team Leader Administration, Practice Audits. 
    • Operates computers and office equipment, files, performs data entry, photocopies, binds and responds to other miscellaneous requests for assistance, depending on team needs and workloads. 
    • May assist in performing more complex and/or specialized duties, such as setting up and scheduling meetings.

     

    Team Membership

     

    • Works closely with other members of the administrative support team to ensure effective utilization of division resources. 
    • Follows specific instructions and established procedures, referring complex issues to the Team Leader Administration, Practice Audits.

     

    COMPETENCIES

    Service Orientation

     

    • The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    • The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    • The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    • The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    • The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    • The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

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