The Administrative Assistant, Office of the CRC (the Administrative Assistant), under general supervision of the Senior Coordinator, Office of the CRC (the Senior Coordinator), provides administrative and technical support and assistance to the Complaints Resolution Commissioner (the Commissioner), the Manager, Office of the CRC (the Manager), Counsel and the Senior Coordinator, including assisting the Senior Coordinator with the efficient coordination of the Law Society’s complaints review process, document processing, the handling of internal and external customer needs and the coordination of information received by the CRC.
Client / Customer Service Delivery
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.