The Administrative Assistant provides general administrative support to the Chair and within the Law Society Tribunal, including coordinating the Chair’s calendar, preparing the Chair’s expense claims, monitoring attendance, reviewing adjudicator claims for time and expenses, and sending various communications to the staff and adjudicators who make up the Tribunal. The Administrative Assistant also undertakes a variety of other work, as assigned, including backing up other staff and entering case-related updates on the Tribunal case management system. The Administrative Assistant focuses on service to the public, professions and parties, applying and promoting the Tribunal’s core values of fairness, quality, transparency and timeliness.
Client / Customer Service Delivery
Relationship and Alliance Building
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.