As part of the Litigation Services Department, the Legal Administrative Assistant (“the Assistant”) plans, organizes and coordinates administrative practices and procedures, ensuring ongoing case management while handling multiple and competing deadlines relating to internal complaint processes, discipline and/or court proceedings. The Assistant may support hearings and appeals before the Law Society Tribunal. Because Litigation Services files often deal with political and media sensitive issues, subject to full public scrutiny, the Legal Administrative Assistant needs to exercise a high degree of judgment.
* for Licensed Paralegals: by submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Delivery
Performance Goals, Targets and Standards
Special Projects and Initiatives
May undertake special projects as assigned from time to time.
Works with the Administration Manager to assist in performance improvements for the administrative support team (work process, procedures and service standards).
Makes suggestions for work flow and process improvements.
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.