The Team Manager, Investigation Services leads the planning and execution of the team’s investigation process, strategically managing a multi-disciplinary team to complete the timely investigation and disposition of allegations related to professional conduct, competence or capacity of Licensees, and other matters assigned to the department. The Team Manager is accountable for the file review, risk assessment, caseload assignment, coordination and management, resource planning, quality assurance, and risk management for the assigned team. As a member of the Professional Regulation management team, the Team Manager participates in the implementation of strategic operations and work produced throughout the Department and Division. The Team Manager’s duties include leadership, mentoring, advice, guidance and supervision of a team composed of a variety of positions, which may include some or all of Investigation Counsel, Forensic Auditors, Investigators, and Law Clerks reporting to the position. The Team Manager, Investigation Services will have oversight on complex high profile matters and may actively participate in some investigations.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards, embrace and lead change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.