Law Society of Ontario

  • Team Manager, Investigation Services, Professional Regulation

    Job Location CA-ON-Toronto
    Job ID
    2018-1635
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    10
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE

     

    The Team Manager, Investigation Services leads the planning and execution of the team’s investigation process, strategically managing a multi-disciplinary team to complete the timely investigation and disposition of allegations related to professional conduct, competence or capacity of Licensees, and other matters assigned to the department. The Team Manager is accountable for the file review, risk assessment, caseload assignment, coordination and management, resource planning, quality assurance, and risk management for the assigned team. As a member of the Professional Regulation management team, the Team Manager participates in the implementation of strategic operations and work produced throughout the Department and Division. The Team Manager’s duties include leadership, mentoring, advice, guidance and supervision of a team composed of a variety of positions, which may include some or all of Investigation Counsel, Forensic Auditors, Investigators, and Law Clerks reporting to the position. The Team Manager, Investigation Services will have oversight on complex high profile matters and may actively participate in some investigations.

     

    QUALIFICATIONS REQUIRED:

     

    • An LLB/JD and a member in good standing with the Law Society*, or a university degree plus professional accounting designation, or other such commensurate combination of formal professional credential, training and qualification as to lead a team of varied legal and professional staff in the conduct of investigations of serious and complex Licensee breaches of conduct, competence, and capacity in a complex regulatory environment.
    • A minimum of 10 years’ investigations experience or equivalent in a complex regulatory environment, at least 5 of which includes working in a leadership capacity.
    • Able to travel locally to attend conferences, outreach and activities related to Licensee relations.
    • In depth understanding of the Law Society’s mandate, services, legislation and policies.
    • In depth understanding, and continued research and analysis in legally complex matters.
    • Knowledge of current trends and developments in the legal profession, their practical applications and prosecution techniques, including Rules of Civil and Criminal Procedure and with rules of evidence.
    • Skill and experience in the areas of investigatory process, evidentiary and prosecutorial standards, and trends and developments in the legal profession with respect to conduct and competence, providing analyses and recommendations.
    • Real estate and estates law, criminal law, smaller private practice or sole practitioner experience are preferred assets.
    • Computer literacy, including word processing software, spreadsheet functions, and internet search capabilities.
    • Broad understanding of the application of technology preferably in a regulatory / legal environment.
    • Expressive and persuasive in both spoken and written language.
    • Able to reason through highly complex spoken and written information.

     

    *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

     

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • Establishes and implements consistent, fair and evidentiary sound investigative policies and procedures, and ensures that the team is appropriately skilled, structured and resourced to meet performance targets and standards.  
    • Directly manages the activities of Investigation Counsel, Forensic Auditors, Investigators and Law Clerks involved in the investigation and disposition of conduct, competence and capacity issues and other matters assigned to the department, and evaluates and recommends improvements to investigatory work and administrative processes.
    • Advises the Executive Director, Professional Regulation, SMIS and other members of the division management team with respect to operational issues affecting the Professional Regulation division.

    Client / Customer Service Delivery

     

    • Assigns investigative file work to the multidisciplinary team, matching skills and competencies to particular investigative requirements. 
    • Will have oversight on complex high profile matters and may actively participate in some investigations.
    • Monitors the progress of investigations, participating in initial and ongoing risk assessment, the resolution of deficiencies or problems in investigative processes, and coaching and developing the skills and abilities of the team.  
    • Identifies and seeks out external expert resources, when necessary, to ensure that the necessary case specific competencies are met.
    • Ensures that team members exercise sound judgment in the identification of the regulatory issues and proposed outcomes, and that Discipline bound cases are backed by sound evidence and are delivered in accordance with Law Society prosecutorial standards. 
    • Identifies where further investigation of issues is required, considering standards of quality, the political and environmental context of the case, and opportunities to mitigate risk, and ensures that the Executive Director, Professional Regulation, SMIS, and other Professional Regulation division team members are apprised of file status. 
    • Approves cases for closure, notifying the SMIS or Executive Director, Professional Regulation as appropriate.   

    People Leadership

     

    • Supervises and oversees mentoring of Investigation Counsel, Forensic Auditors, Investigators, and Law Clerks, reporting to the Team Manager.
    • Full human resources responsibility for decisions regarding staff hiring, development, performance, compensation and discipline.
    • Fosters a team environment by demonstrating leadership behaviour, mentoring and empowering employees and building team capability.

    Performance Goals, Targets and Standards

     

    • As a member of the management team, establishes, monitors, reports on and refines targets and standards related to departmental operations, in keeping with Professional Regulation division objectives. 
    • Sets high standards for quality and quantity of caseload completion, and applies fair, consistent policy and procedures to support the application and measurement of same to case plans and performance objectives.
    • Engages in continuous improvement with respect to targets, production standards and services provided to stakeholders, and implements improvements to case plans, case management systems, resources and other tracking tools to ensure consistency, quality and efficiency.

    Policy Development

     

    • Continually assesses policies and procedures, and identifies opportunities for policy development or change in areas related to investigative activity.  
    • Identifies issues and/or gaps in policy, and contributes to research, analyses and policy development initiatives as assigned. 
    • Seeks input and expertise from other management team members, and other expert resources sources within the department and the division, and contributes to the effective exchange of information and expertise through and outside the division.

    Team Membership

     

    • Regularly communicates with the Executive Director, Professional Regulation, SMIS, and other Team Managers to ensure the appropriate allocation of resources and the fair, equitable and appropriate assignment of work to staff.
    • May be delegated as Senior Manager, Investigation Services in their absence and will from time to time represent the Division at Law Society and external meetings. 
    • Works collaboratively with other Professional Regulation division and Law Society staff to ensure prompt and seamless case transfers and coordinated efforts, and proactively shares knowledge with respect to broad professional regulatory issues with staff, the Executive Director, Professional Regulation and other Professional Regulation division and Law Society staff as appropriate.

    COMPETENCIES

    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills
     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation
     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement
     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge
     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

    Embracing Change
     

    The requirement to work towards, embrace and lead change in the workplace.

     

    People Leadership
     

    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.

     

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