The Senior Manager, External Relations & Communications manages a staff of approximately 10 and is charged with providing guidance to the Executive Director, direct reports, internal staff and other stakeholders in the formulation and execution of a variety of public affairs and strategic communications plans and initiatives designed to promote the Law Society, its mandate and mission to key stakeholders, including the public, the profession and government. The Senior Manager champions and leads the implantation of these strategies throughout the Law Society. The Senior Manager ensures all Communications initiatives promote and enhance the positive public image, reputation and credibility of the Law Society with its key constituents.
Client / Client Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
Relationship and Alliance Building
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgment
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence/Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards and embrace change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.