Law Society of Ontario

  • Coordinator, Program Accreditation, Practice Supports and Resources, Professional Development & Competence

    Job Location CA-ON-Toronto
    Job ID
    2018-1645
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    3
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE

     

    The Coordinator, Program Accreditation is responsible for supporting the program accreditation process, assessing applications for accreditation of programs containing professionalism content and ensuring the applications are processed and approved or denied within fifteen business days of the application date.  The incumbent will be responsible for communicating with Law Society employees, licensees and external providers about their program applications and will respond to queries from licensees and providers about the accreditation process. In addition, the incumbent is responsible for assessing, processing and following up with applications for accreditation of alternate eligible educational activities involving professionalism content.

     

    QUALIFICATIONS REQUIRED

     

    • A college diploma and a Law Clerk designation or equivalent legal training.
    • Computer proficiency in word processing, spreadsheets, database applications, e-mail and Intra/Internet is also required.   
    • A minimum of 3 years’ experience in a legal or adult education environment, with the ability to use initiative in working independently and as a member of a dynamic and integrated team.
    • Good grasp of delivering solid customer and administrative services in a confidential  environment
    • Knowledge of the Law Society, including organizational structure, services, mandate, rules and regulations, or willingness to learn.
    • Ability to perform a detail-oriented review of applications for completion and consistency.
    • Critical thinking skills to assess applications in line with Program Accreditation policies and procedures.
    • Ability to assess risk and appropriately escalate inquiries and applications.
    • Speaks and writes in a clear, articulate manner for individual and/or group situations.

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • The Coordinator, Program Accreditation coordinates activities in accordance with CPD program schedules and processes in order to ensure that Law Society programs that meet the criteria are accredited. 

    Client / Customer Service Delivery 

     

    • Acts as liaison between CPD program providers and the Law Society to ensure that accreditation policies and processes are understood by external stakeholders.
    • Assesses and processes program and alternate eligible educational activity applications for accreditation of professionalism content consistently with the accreditation criteria and within service standards.
    • Responds promptly to communications from CPD program providers, licensees and Law Society staff regarding the accreditation process. 

    Team Membership 

     

    • Contributes to the efficient and timely delivery of services to Law Society program developers and external CPD providers, focusing on the integration of continuous improvements in work processes and procedures. 
    • Demonstrates flexibility and commitment to the team in order to support other PD&C employees to meet deadlines and provide services to members, contributes to, and participates in cross-training initiatives. 

    Performance Goals, Targets and Standards  

     

    • Meets established timelines for individual workload and works with other members of the team to continuously improve processes.

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

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