Law Society of Ontario

  • Manager, Events, Corporate Services

    Job Location CA-ON-Toronto
    Job ID
    2018-1646
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    5
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE

     

    The Manager, Events is responsible for the management of the Law Society of Ontario‘s events. The Manager, Events works collaboratively with representatives from a range of groups at the Law Society to plan, coordinate and oversee a variety of events. Some of the events are primarily developed and hosted by various groups at the Law Society including the Equity and Diversity Department, the External Relations and Communication department, partner organizations and businesses. Event attendees may include students, staff members, Licensees, board members (Benchers), members of the business community, government as well as the media.

     

    The incumbent will have overall management responsibility for the event space bookings, including the Donald Lamont facility and our internal meeting rooms and Osgoode Hall Restaurant. They will serve as a main contact between the internal event conveners, and external clients, to ensure successful delivery of events, conferences, board meetings, business luncheons and dinners, etc. with the highest level of quality.

     


    QUALIFICATIONS REQUIRED

     

    • University Degree in Business or an acceptable equivalent combination of education and experience is required.
    • A minimum of five (5) years’ of relevant work experience organizing and executing events, including working in partnership with other external suppliers; demonstrated experience with facilities and event coordination for a high volume of meetings and events.
    • Supervisory experience is considered an asset.
    • Superior planning; project management and task co-ordination skills.
    • Ability to build consensus and work as a team; political astuteness and a knowledge of protocol and social custom.
    • Superior interpersonal skills – flexibility, tact, perseverance, demonstrated ability to provide a consistently high level of service.
    • Ability to handle working on multiple projects.
    • Demonstrate sound judgement under pressure and stress, as well as maturity and poise required to interact with senior management and board members.
    • A team player with sensitivity to various levels of expectations from senior management, benchers, staff and students.
    • Training in a corporate environment managing high end functions.
    • Proficiency in word processing, spreadsheets, databases, email and the Internet / Intranet.

     

    KEY ACCOUNTABILITIES

    Client Customer Service Planning

     

    • Superior planning; project management and task co-ordination skills; Ability to build consensus and work as a team; political astuteness and a knowledge of protocol and social custom; superior interpersonal skills – flexibility, tact, perseverance, demonstrated ability to provide a consistently high level of service.
    • Must be able to handle working on multiple projects; demonstrate sound judgement under pressure and stress, as well as maturity and poise required to interact with senior management and board members; A team player with sensitivity to various levels of expectations from senior management, benchers, staff and students.
    • Contacts are largely predictable and routine but may involve coordination, information informal negotiation and/or discussion to encourage cooperation.
    • This position probes for information to establish needs or responds to client’s request, fosters positive relationships and responds to complaints from external contact (clients, suppliers, and the general public), and internal contacts.
    • In consultation with various internal and external stakeholders; the Manager of External Engagement and the Equity Advisor, the office of the CEO and the Treasurer’s Office, other Law Society departments, assists with the coordination of programs and events that are held on Law Society premises.
    • Advise and assist internal and external clients with adhering to law society policies, standards and requirements for the use of the premises.
    • Responsible for the management of the Law Society of Ontario‘s events.
    • Will provide consultative services to both internal and external clients.
    • This position will partner with the Equity Advisor and the External Relations Department to assist with events to support equity and diversity in the legal profession and to support equity seeking groups to participate actively in the Society’s business, operations and services.

     

    Client Customer Service Delivery

     

    • Incumbent would be expected to research and recommend events that will raise the LSO’s profile.
    • Assist internal and external clients by conceptualizing ideas for events they propose.
    • Make recommendations, based on past results, as to which events would be worth pursuing, or offer advice to ensure an event is viable.
    • Assist with the development and recommends outreach campaigns and programs that supports marketing of event facilities and services strategy.
    • Works collaboratively with the wider Events teams to develop, measure and report on the department’s work plan. Makes recommendations on new technologies that can be used for event management.
    • Annually reviews events workflow, service offerings and fee structure to ensure competitiveness in the market and makes recommendations for amendment where necessary.
    • Acts as a resource and facilitator to departmental and cross functional teams, stakeholders and external events communicating best practises and processes to ensure satisfaction and success of the event.

     

    Financial Responsibility

     

    • Responsible for their departmental budget as well as monitoring expense reports, purchase orders, cheque requisitions, approval of invoices, financial transfers and other required documentation with internal and external service providers.
    • Oversees the generation of contracts, deposits and verification of insurance to name a few.

     

    Research

     

    • Plans and executes a range of research projects, largely to identify the needs of stakeholders, as well as external clients and provides advice to Law Society staff and others.

     

    Team Membership

     

    • Acts as a resource and facilitator to departmental and cross functional teams, stakeholders and external events communicating best practises and processes to ensure satisfaction and success of the event.

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

    Embracing Change

     

    The requirement to work towards and embrace change in the workplace.

     

    People Leadership

     

    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to grow and develop employee capabilities.

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