The Senior Systems Support Analyst is responsible for taking a primary role in the planning, development, implementation, deployment and support of the Red Hat Linux infrastructure, Law Society’s middleware application servers, whether physical, virtual, or cloud-based. The individual in this position will take a leading role in implementation of all new applications on the Oracle WebLogic and RedHat Openshift platforms, as well as be responsible for post-implementation application support on the new platform. Additionally, the individual in this position will provide monitoring and support of the existing IBM WebSphere Portal platform. This role will also require this individual to have development knowledge with HTML, Perl, Java, SQL and Linux shell scripting, and a good understanding of the importance of integration between the development and the operations groups. The Senior Systems Support Analyst will be integral to the planned transition from on-site systems to the use of off-site managed services / public cloud.
Client / Customer Service Delivery
Special Projects and Initiatives
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.