The Generalist is responsible for providing timely, accurate, quality client service to Human Resources, and employees of the Law Society by responding to general employee inquiries and resolving escalated client support problems. The Generalist is also responsible for the administration of the Human Resources systems, producing organizational metrics and dashboards, and responding to various reporting requests in support of the strategic direction of the Law Society. The Generalist administers and manages the HR/Payroll and Time and Attendance systems. The Generalist recommends approaches for handling data or statistics requests, monitors service issues and system requirements, participates in the evaluation and implementation of new and enhanced systems, and manages system upgrades as required.
Client / Customer Service Delivery
Client / Customer Service Planning
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.