Law Society of Ontario

  • Generalist, Human Resources, Corporate Services

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience

    JOB PURPOSE:       


    The Generalist is responsible for providing timely, accurate, quality client service to Human Resources, and employees of the Law Society by responding to general employee inquiries and resolving escalated client support problems. The Generalist is also responsible for the administration of the Human Resources systems, producing organizational metrics and dashboards, and responding to various reporting requests in support of the strategic direction of the Law Society. The Generalist administers and manages the HR/Payroll and Time and Attendance systems. The Generalist recommends approaches for handling data or statistics requests, monitors service issues and system requirements, participates in the evaluation and implementation of new and enhanced systems, and manages system upgrades as required.




    • University degree, or equivalent, in Human Resources, or related field, coupled with a C.H.R.P. designation (completed or in progress).
    • A minimum of 5 years’ progressive Human Resources experience coupled with an administrative and/or customer service background.
    • Previous experience with reporting, analysis and systems administration is preferred.
    • Solid understanding of employment related legislation and effective human resources services delivery
    • Solid understanding of the Law Society, in particular its human resources policies and procedures, or willingness to learn.
    • Knowledge of current trends and developments in the human resources fields from a working perspective, and their practical applications at the Law Society.
    • Speaks and writes in a clear, articulate manner for individual and/or group situations.
    • Behaves in a manner which is discreet, confidential and sensitive to the personal and professional needs of others.
    • Resolves conflicts with others in a constructive and appropriate manner, remaining calm under difficult / stressful situations.
    • Superior proficiency in MS Office applications including Word, Excel, Access, Outlook, PowerPoint and various internet browsers.
    • Proficiency with HRIS (Human Resources Information Systems) preferably Ceridian’s HR/Payroll Latitude (HPL) and/or Dayforce.
    • Knowledge of time and attendance systems (preferably Synerion Direct).


    Client / Customer Service Delivery


    • Supports a variety of human resources initiatives and programs, focusing particularly on HRIS, attendance, and general employee relations. 
    • Prepares employee letters, assists with onboarding and orientation of new employees, data entry, prepares employee packages and ensures the accuracy of employee data, information and files.
    • Provides timely responses to employee inquiries, and liaises with relevant internal and external service providers maintaining the integrity of confidential employee information in accordance with Law Society standards.
    • Administers and ensures the integrity of HR systems through ongoing maintenance and regular data audits.
    • Provides ongoing support to the HR team and organization to ensure data accuracy and integrity and has a thorough understanding of the HR systems’ functionality and processes.
    • Produces and analyzes various reports, including organizational metrics related to headcount, turnover, employee demographics and recruitment, by consolidating data from different platforms into meaningful presentations.
    • Contributes to the development of, and strives to meet or exceed individual service targets related to accuracy, timeliness, and quality of service delivery. 
    • Engages in continuous improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance.

    Client / Customer Service Planning


    • Acts as a subject-matter expert within the Human Resources team as well as other departments across the organization in HR/Payroll-related systems administration.
    • Identifies organizational needs and develops approaches to address these needs.
    • Monitors and assists in improving and implementing new HR processes and systems through comprehensive analysis, research and recommendations.
    • Provides specific recommendations and options to ensure compliance by benchmarking best Human Resources practices and relevant employment legislation.

    Financial Responsibility


    • Ensures the timely and accurate processing of payroll and attendance information, including status and employee changes, liaising with other Law Society departments to ensure that payroll information is up‑to‑date.
    • Prepares cheque and purchase order requisitions, and processes and reconciles benefits invoices.

    Team Membership


    • Is a proactive member of the Human Resources team, providing assistance and contributing knowledge in order to ensure accuracy, timeliness and quality in client service delivery. 
    • Supports and administers on-going and new HR initiatives with internal and external stakeholders and continuously reviews and improves work processes.
    • Demonstrates flexibility and commitment to the team in order to maximize resources and support co‑workers during peak periods.
    • Provides back-up to the Human Resources Administrator by acting as the primary point of contact for the Human Resources department.


    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.


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