Law Society of Ontario

  • Specialist, Pension & Benefits, Human Resources

    Job Location CA-ON-Toronto
    Job ID
    2018-1661
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    7
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE:

     

    The Specialist, Human Resources is responsible for planning, developing, implementing, and administering assigned human resources programs and policies supporting the strategic direction of the Law Society with the primary focus on the coordination and administration of pension and benefit programs. The Specialist develops, implements, and maintains employee pension and benefit programs, policies, and related materials.  The Specialist provides expertise, guidance and recommendations on best practices related to pension and benefits matters.  The Specialist analyses and evaluates services, coverage, and options to determine programs that best meet the needs of the Law Society. The Specialist participates in the evaluation and implementation of new and enhanced systems, and manages system upgrades as required.

     

    QUALIFICATIONS REQUIRED:

     

    • A university degree, or equivalent, in Human Resources, or related field, coupled with a CEBS or CHRL designation.
    • The Specialist, Human Resources combines Human Resources consultative and administrative responsibilities, together with significant analysis and project management responsibilities, which requires a minimum 7 years’ progressive experience in pension and benefit related fields.
    • Solid understanding of employment related legislation and effective human resources services delivery.
    • Solid understanding of the Law Society, in particular its human resources policies and procedures, or willingness to learn.
    • Knowledge of current trends and developments in the human resources fields from a specialist perspective, and their practical applications at the Law Society.
    • Expert knowledge of best practices with respect to pension and benefits, performance management systems, employee relations and retention strategies.
    • Strong ability to build relationships with internal and external stakeholders including employees, managers, executives, vendors, client services representatives and consultants.
    • Speaks and writes in a clear, articulate manner for individual and/or group situations.
    • Superior time management and organizational skills with exceptional attention to detail.
    • Ability to remain calm under difficult, or stressful situations.
    • Demonstrated ability to behave in a manner which is discreet, confidential and sensitive to the personal and professional needs of others.
    • Demonstrated ability to research complex questions, conduct complex analysis of information, and develop solutions.

    Technical Skills and Knowledge

     

    • Expert skills in Excel spreadsheets, databases and data manipulation.
    • Advanced skills in other MS Office applications including Word, Outlook, PowerPoint and various internet browsers.
    • Proficiency with various time and attendance systems, preferably Synerion Direct.
    • In depth knowledge of various Human Resources Information Systems, preferably Ceridian’s HR/Payroll Latitude (HPL) and/or Dayforce.
    • Knowledge of various provider interface systems.

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • Acts as an internal consultant and business partner with the Human Resources team, client departments, and organization stakeholders, actively participating in key discussions in support of the organization’s mandate to attract, retain, and motivate top talent in the legal, regulatory and corporate services sectors.
    • Identifies organizational needs and develops processes and approaches to address these needs, translating goals and policies into effective business strategies. 
    • Through a wide range of assigned projects and activities develops, monitors, and assists in the implementation of pension and benefits through project management, comprehensive analysis, research and providing recommendations.
    • The Specialist analyses participation and utilization for all benefits on a monthly, quarterly and annual basis. 
    • Uses data to monitor trends and recommend initiatives, benefit plan changes, vendor changes to improve the pension and benefits offerings.

    Client / Customer Service Delivery

     

    • Responsible for the planning, administration, and processing of a variety of human resources initiatives and programs including pension, group retirement savings, and various benefit plan administration for the Law Society. 
    • Maintains knowledge of, and advises on, changes in government regulations, pension and benefit program trends, and best practices among similar organizations.
    • Ensures compliance of pension and benefits administration with federal and provincial legislation. 
    • Provides ongoing advice to internal clients at all levels (senior management, managers and employees), regarding Law Society policies, practices, ‘culture’, and human resources programs to achieve strong and effective employee performance. 
    • Consults with vendors and service providers on program initiatives and improvements.
    • As needed, investigates and resolves problems involving delivery of and payment for services by contacting service providers and employees.
    • Responsible for pension and benefit enrollment and providing administrative support for the Pension Committees. 
    • Maintains the integrity of the pension and benefit programs including oversight of the vendor systems and producing regular, custom and ad-hoc operational reports and statistics for use by organizational stakeholders.
    • Serves as the Law Society contact with third party vendors providing pension and benefits to employees.
    • Administers the pension and benefit programs including coordination and completion of benefit surveys, analysis and recommendations with respect to planning, and program implementation costing.
    • Oversees the pension and benefit enrollment process, including monthly enrollment meetings and biennial re-enrollment process, to ensure employees receive accurate information and enrollments are completed on a timely basis.
    • Directs maintenance of employee benefits data in human resources information systems.
    • Administers the pension plan, including the timely, accurate processing and monitoring of information with the carrier. 
    • Liaises with employees regarding pension and benefit vendor access and coverage issues.
    • Ensures the timely and accurate processing of payroll related information, including new hires enrollments, terminations, and liaising with other Law Society departments to ensure that pension and benefit payroll information is accurate, and providing for corrective measures.

    Special Projects and Initiatives

     

    • Develops and implements materials and processes for the efficient monitoring and maintenance of the pension and benefit programs.
    • Working with the Manager, Human Resources, researches and benchmarks best practices in the fields.
    • Brings a professional, analytical perspective to program planning initiatives. 
    • Contributes to the development of policies and practices for the organization through analysis, needs identification, review of existing documentation, and benchmarking best Human Resources practices, providing specific recommendations and options to the Human Resources team to ensure compliance with Human Resources best practices and relevant employment legislation.
    • Participates, and project manages, the negotiation of contracts with pension and benefit plan providers, vendors, auditors, and consultants for services, premiums, and plan administration. 
    • Recommends benefit plan changes to management. 
    • Oversees the development of information materials from vendors and ensures the availability of adequate materials.

    Financial Responsibility

     

    • Assists in monitoring specific project budgets, and contributes to organizational budget analysis, planning, and forecasting. 
    • Provides key liaison with the Law Society pension providers, actively participating in contract changes, negotiation and monitoring. 
    • Ensures the timely and accurate processing of payroll information, including status changes, liaising with other Law Society departments to ensure that payroll information is up‑to‑date. 
    • Liaises with employees regarding coverage issues.
    • Processes and reconciles monthly invoices for all pension and benefit related costs.

    Team Membership

     

    • Works closely with and assists the Human Resources team, in the administration of on‑going and new initiatives, including external consultants and service providers through particular projects, as well as the planning, scheduling, and development of effective work processes. 
    • Delivers expert strategic advice and collaboration on a variety of initiatives to facilitate and support Human Resources plans, which are aligned with departmental initiatives and the strategic plan of the organization.
    • Provides back-up to the other Specialists and demonstrates flexibility and commitment to the team in order to maximize resources and support the team during peak periods.

    COMPETENCIES

    Service Orientation

     

    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills

     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation

     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement

     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge

     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

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