Law Society of Ontario

  • Process & Program Advisor, Office of the Executive Director, Professional Regulation

    Job Location CA-ON-Toronto
    Job ID
    # Positions
    Job Type
    Full Time
    Years of Experience



    The Process & Program Advisor Innovation is responsible for providing comprehensive procedural analyses, process/quality improvement initiatives and programs in support of the Professional Regulation Division. In addition, the Process & Program Advisor Innovation will also be responsible for supporting the development and facilitation of knowledge management platforms utilized by the Professional Regulation Division and will be responsible for the development of policies, procedures and best practices within the Professional Regulation Division.




    • A university degree in business administration or a related discipline, or equivalent work experience.
    • The Process & Program Advisor Innovation is a professional position delivering technical expertise and consultation to the Professional Regulation Division, requiring 5 years’ previous related experience leading/participating in cross-functional projects to examine business processes and implement quality improvement programs.
    • Process and program management experience and a proven track record of designing, planning and implementing knowledge management related initiatives, including policy and procedure creation and implementation.
    • In-depth knowledge of modern leadership practices and management concepts.
    • In-depth knowledge of techniques and methods for mapping/measuring/analysing business processes.
    • Extensive practical experience in applying information technology to the implementation of knowledge management and knowledge sharing strategies.
    • Able to implement change in an organizational environment and in knowledge management activities.


    Client / Client Service Planning


    • In conjunction with the Manager & Senior Counsel and Professional Regulation Managers, the Process & Program Advisor will define problems, identify root causes and contribute to the conceptualization, planning and implementation of training, consultation and process documentation services provided by the Resource Centre.
    • Conducts research and analysis regarding division wide requirements and process mapping needs, development of performance and quality improvement proposals and evaluation of work processes for consistency and efficiency of outcomes. 
    • Identifies gaps in processes and performance standards based on quality improvement principles, and develops proposals and presents solutions to Professional Regulation managers to close gaps. 


    Client / Customer Service Delivery


    • Contributes to the optimum performance of Professional Regulations systems within the areas of business process documentation and quality improvement initiatives. 
    • Creates, develops, writes and edits process maps, working closely with the Manager & Senior Counsel, Professional Regulation Managers and Professional Regulation staff in the collection and assessment of business requirements. 
    • Evaluates for completeness and consistency, and creates new / modified business process maps as appropriate, supporting clients to translate technical, procedural concepts to readily understood business process mapping. 
    • Recommends design, layout and graphical requirements for process documentation, ensuring compatibility with on-line business resources and conformity with Law Society documentation and quality assurance standards. 
    • Works closely with the Manager & Senior Counsel, Professional Regulation Managers and Professional Regulation staff in the design and delivery of quality improvement services, performance of quality assessments and implementation of business process quality improvements. 
    • Recommends business process and business technology solutions to support process improvement and quality improvement initiatives, engaging technical, quality and training resources from the Centre and throughout the Society to consult on process and quality improvement solutions. 


    Performance Goals, Targets and Standards


    • Develop policies and procedure manuals and manage and lead process design initiatives.
    • Identify and recommend ways to create, share and utilize knowledge within the Professional Regulation Division to contribute to a culture of knowledge sharing among cross-departmental teams to 'institutionalize' Professional Regulation practices.


    Policy Development


    • Research, review and evaluate policies, procedures and related roles and make recommendations with the objective to support the sustainability and continuity of the Professional Regulation Division.


    Team Membership


    • Is a proactive member of the Professional Regulation Division team, working with the Manager & Senior Counsel and professional staff to identify business process documentation and quality improvement needs, plan and implement projects, and provide expertise and recommendations contributing to the effective operation and performance of the Professional Regulation Division.


    Financial Responsibility


    • Develops specifications for, negotiates contracts, and administers budgets related to out‑sourced services, including off‑site records storage, technical consulting and support, conservation and preservation projects, and materials pick‑up and delivery. 


    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).


    Communication and Interpersonal Skills


    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.


    Team Orientation


    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.


    Continuous Improvement


    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.


    Problem Solving and Judgement


    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.


    Technical Competence / Professional Knowledge


    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.


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