Law Society of Ontario

  • Counsel & Team Manager, Practice Supports - Practice Supports & Resources, Professional Development & Competence

    Job Location CA-ON-Toronto
    Job ID
    2018-1686
    # Positions
    1
    Job Type
    Full Time
    Years of Experience
    10
    Term
    Permanent
  • OVERVIEW

    JOB PURPOSE:

     

    The Counsel & Team Manager, Practice Supports, working under the general oversight of the Director, Practice Supports and Resources (PSR), oversees the development of resources, programs and services to support ongoing quality improvement of paralegal and lawyer licensees. This includes managing the day-to-day operation of the Coach and Advisor Network (CAN) and Program Accreditation (ACC) and the development of related and other practice supports and resources.  Working with a staff of administrators, and external subject matter experts and service providers, and with others within PSR, the Counsel & Team Manager acts as an resource to the professions regarding coaching, advising, mentorship, professionalism, practice management, practice resources and practice supports provided by the organization to all licensees.

     

    QUALIFICATIONS REQUIRED:

     

    • An LL.B. and licensee status of good standing with the Law Society of Ontario, coupled with relevant knowledge of competence, professionalism, practice management and accreditation issues related to the provision of legal services in Ontario*.
    • A certificate and/or coursework in Adult Education is also required.  Coaching experience is considered an asset.
    • 7 years’ working experience in a legal environment, preferably with experience in project management and/or leading professional staff.
    • Solid knowledge of best practices (both theoretical and practical) with respect to practice management including professional requirements, and provision of advice to support same.
    • Solid knowledge of the Rules of Professional Conduct, the Paralegal Rules of Conduct, the Law Society Act and its regulations and their application in practice.
    • Proven ability to quickly and thoroughly interpret, reason through and apply complex spoken and written information.
    • Proven ability to assess challenges from multiple and different perspectives and to craft creative solutions.
    • Knowledge of current trends and developments in the legal professions and their practical applications.
    • Knowledge of programs and services outside the Law Society that complement PSR’s mandate.
    • Solid knowledge of best practices in adult education, resource development for legal professionals and accreditation processes.
    • Solid knowledge of coaching and its applications for professional development.
    • Solid understanding of the Law Society’s mandate, services, and policies.
    • Familiarity with personal computers and related software applications.
    • Knowledge of the impact of technology on all aspects of information services provision, such as web based resources.
    • Expressive and persuasive in both spoken and written language for individual and / or group situations.

     

    *By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

    KEY ACCOUNTABILITIES

    Client / Customer Service Planning

     

    • The Counsel & Team Manager participates in the visioning and leadership of CAN and ACC and professionalism and practice management resources designed to promote competence and professionalism of lawyers and paralegals. 
    • Works with the Director providing input and assisting in the development of operational plans for PSR by assessing priorities, licensee needs, and quality assurance measures.
    • Provides input in response to policy directives and oversees the achievement of deliverables through coordination of workflow with employees, consultants, vendors and practitioners, where applicable.

     

    Client / Customer Service Delivery

     

    • Oversees the day-to-day operation of CAN and ACC through reporting staff and others in PSR, as appropriate. 
    • Contributes to the overall mandate of PD&C, assessing and discussing priorities, licensee needs, quality assurance initiatives and accompanying communication strategies.
    • Participates as a subject matter expert on CAN and ACC, in a variety of arenas, including presentations at CPD programs and local county association and other legal association meeting and events as needed.
    • Functions as a general resource to the organization and the professions on professionalism, practice management, and competence, particularly in the context of CAN and ACC.
    • With the Director, liaises with managers and senior counsel within PD&C and other divisions to support programs, new initiatives and policy directives.
    • Counsel and Team Manager provides leadership on a project-by-project basis, with project management and administrative support from the PSR Administrator.

     

    People Leadership

     

    • Hires, trains, develops, and evaluates administrative staff and/or counsel in accordance with the policies of the organization and best human resources practices. 
    • Provides ongoing substantive and operational management to staff and/or counsel and is responsible for decisions regarding staff development, performance, compensation and discipline, implementing training and orientation programs as required. 
    • Creates a positive working environment by clarifying goals, building the commitment of individuals and facilitating effective working relationships. 
    • Strengthens the team’s collective skills, encouraging creativity, problem solving and effective alternative dispute resolution.

     

    Financial Responsibility

     

    • In conjunction with the Director, negotiates contracts for services with vendors and outsource service providers. 
    • Assists in the monitoring of expenses and/or revenues in relation to PSR’s budgets.

     

    Performance Goals, Targets and Standards

     

    • Collaborates with the Director in establishing and/or verifying established goals and strategies to achieve service targets for CAN, ACC and the development of practice resources and supports. 
    • In particular, ensures that goals, strategies, standards, and systems are consistent with organizational and licensee needs by monitoring the regulatory environment, benchmarking comparable organizations and formulating appropriate organizational responses.

     

    Policy Development

     

    • Participates in the development of policy where applicable, identifying trends in the law and professions. 
    • Working with the Director, contributes to the formulation and articulation of the organizational direction related to the competence supports for lawyers and paralegals and related practice management needs.

     

    Team Membership

     

    • In conjunction with the Director, participates in the change management process, providing support and consistency of approach, initiating change and breaking down resistance, as required, assuming a leadership role with project teams as appropriate. 
    • Champions the vision of a continuum of legal and practice management education and maintenance of competence through ongoing quality assurance and quality improvement processes in the province.

     

    Relationship and Alliance Building

     

    • Together with the Director develops and maintains positive relations with other Law Society departments and legal bodies on an ad hoc basis (e.g. LawPRO, CBA, OBA, The Advocates’ Society, Canadian Federation of Law Societies) and actively cultivates positive relations with a wide variety of legal associations and organizations whose mandates include mentorship, networking or continuing competence on an ongoing basis (e.g Canadian Association of Black Lawyers or the Federation of Asian Canadian Lawyers). 
    • With the Director, keeps stakeholders informed and solicits their input on the evolution of programs, as appropriate.

    COMPETENCIES

    Service Orientation


    The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).

     

    Communication and Interpersonal Skills
     

    The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.

     

    Team Orientation
     

    The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.

     

    Continuous Improvement
     

    The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.

     

    Problem Solving and Judgement

     

    The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.

     

    Technical Competence / Professional Knowledge
     

    The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.

     

    Embracing Change
     

    The requirement to work towards, embrace and lead change in the workplace.

     

    People Leadership
     

    The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.

     

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