The Counsel & Team Manager, Practice Supports, working under the general oversight of the Director, Practice Supports and Resources (PSR), oversees the development of resources, programs and services to support ongoing quality improvement of paralegal and lawyer licensees. This includes managing the day-to-day operation of the Coach and Advisor Network (CAN) and Program Accreditation (ACC) and the development of related and other practice supports and resources. Working with a staff of administrators, and external subject matter experts and service providers, and with others within PSR, the Counsel & Team Manager acts as an resource to the professions regarding coaching, advising, mentorship, professionalism, practice management, practice resources and practice supports provided by the organization to all licensees.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
Relationship and Alliance Building
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards, embrace and lead change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.