The Manager, Trustee Services – Litigation Services is responsible for planning and managing trustee services provided through Staff Trustee and Unclaimed Trust Funds functions in accordance with legislated requirements and Law Society policy. This includes supervision of the orderly wind up of law practices, the provision of Information Services to assist those helping to facilitate a practice wind-up and formal, court-ordered intervention in practices where a Licensee dies, disappears, is facing discipline or has been suspended, revoked, etc. and where inadequate or no provisions have been made to protect client interests. The incumbent will also be responsible for supervision of the disposition of applications related to unclaimed trust funds in accordance with Law Society objectives and Convocation requirements.
*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.
Client / Customer Service Planning
Client / Customer Service Delivery
Performance Goals, Targets and Standards
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards, embrace and lead change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.