To receive a copy of this posting in French, email hr@lso.ca. Please include the “job title” - French version in the subject line.
Pour recevoir une copie de cette annonce en français, écrivez à hr@lso.ca. Veuillez indiquer “job title” - French version dans la ligne de sujet.
JOB PURPOSE
The Bilingual Client Service Representative, Call Centre, is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society’s Licensee Inquiry, Reception, and Complaints Reception lines.
QUALIFICATIONS REQUIRED
Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective.
Knowledge of the Law Society, including organizational structure, services, mandate, by‑laws, rules, and regulations.
Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function.
Superior command of French grammar with the ability to write and speak clearly and effectively in French.
Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages.
Proficiency in business software ‑ word processing, spreadsheets, databases, e‑mail and the Internet.
Client Service Delivery
Performance Goals, Targets and Standards
Team Membership
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as primarily remote, with a requirement to attend the office on an occasional basis. The specific application of this will be communicated to applicants contacted during the recruitment process.
The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.
If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration.