JOB PURPOSE

Administers, maintains and supports the finance applications, including Microsoft Dynamics 365 Finance & Operations (F&O) and expense management (XM) application. This includes, but is not limited to, systems integration, maintenance, upgrades and enhancements as well as system optimization.

QUALIFICATIONS

• Requires completion of a 4-year bachelor’s degree in finance, accounting, statistics, computer science or a related field.
• Requires a minimum of 5 years’ related experience in Finance or System Implementation/Administration. Prior experience as a Dynamics 365 F&O Administrator is preferred.
• Requires relevant certifications in Microsoft Dynamics administration or related areas.
• Technical Skills:
  • Proficiency in Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
  • In-depth understanding of Microsoft Dynamics applications, architecture, and modules, including Microsoft Dynamics 365, Power Platform, BI reporting, and SQL.
  • Experience with Dynamics 365 integration tools and techniques.
  • Experience managing automated workflows using Microsoft Power Automate.
  • Strong knowledge of supporting release and change management processes.
  • Microsoft Dynamics performance monitoring, troubleshooting, and root cause analysis.
  • Experience in Microsoft Dynamics configuration, batch processing, and workflow design.
  • Proficiency in user management, access control, and permissions allocation within Microsoft Dynamics environments.
  • Proficiency with Microsoft SQL including SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), stored procedures and other SQL functions.
  • Familiarity with DevOps practices and tools, including Azure DevOps.
• Competencies:
  • Customer service skills.
  • Analytical and problem-solving skills.
  • Project coordination, prioritization, and time management skills.
  • Business acumen and data-driven decision-making.
  • Organizational and multitasking skills with attention to detail.
  • Relationship Management.
  • Interpersonal, oral, and written communication, and presentation skills to work effectively in a collaborative team environment, and to convey concepts in clear, accessible language for both technical and non-technical audiences.
  • Process mapping and documentation skills.
  • Strong ability to adapt to change.
  • Independent, critical thinker and self-motivated with the ability to work with little supervision.

System Integration

• Leads, on behalf of Finance, the design and implementation of integrations between F&O and other enterprise systems (e.g. Customer Relationship Management (CRM), third-party financial tools) ensuring data integrity, consistency and performance in conjunction with the leads from the Information Technology (IT) and Business Innovation and Operations Management (BIOM) departments. Collaborates with internal and external stakeholders to define integration requirements, data mappings and transformation rules for seamless end to end business process execution across platforms.
• Coordinates technical troubleshooting for integration issues and data sync failures between F&O and other systems.
• Utilizes data entities and Application Programming Interface (APIs) to streamline data flow across platforms.
• Evaluates the efficiency and reliability of existing integrations and recommending enhancements or redesigns to better support business processes.
• Leads integration testing by developing test cases, validating data flows, and facilitating cross-functional User Acceptance Testing (UAT) to ensure seamless and stable performance post-deployment.

System Optimization & Process Efficiency

• Drives process re-engineering by identifying gaps between current F&O system capabilities and business needs to recommend and implement configuration changes, enhancements or automation opportunities.
• Partners with cross-functional teams (Finance, BIOM and IT), to analyze end to end workflows and identify opportunities for automation and simplification using native F&O tools and Power Platform integrations.
• Supports optimization of reporting and data models within F&O to ensure timely, actionable insights for financial decision-making; collaborates on development of dashboards and streamlined workflows.
• Introduces process automation and intelligent workflows using embedded tools (e.g., Power Automate, CoPilot) to eliminate bottlenecks and enhance accuracy in financial operations.

Systems Administration and Operations

• Release and Change Management: Manages F&O system upgrades and updates, assesses their impact, and coordinates release and change management with the IT and BIOM department. Acts as a test lead,overseeing test planning, execution, and issue resolution to ensure a seamless implementation. Supports system integration testing and UAT by defining testing requirements.
• Maintenance Notifications: Monitors and communicates scheduled F&O maintenance notifications to internal teams and clients, ensuring minimal business disruption.
• User Management and Access Control: Reviews and optimizes role-based authorizations within the F&O and XM environments for secure and efficient system usage. Configures security roles, workflows, approvals and business processes within F&O.
• System Monitoring and Maintenance: Supervises and performs regular monitoring and administration of F&O to identify and resolve performance issues, ensuring optimal system performance, availability, and reliability. Provides technical support and troubleshooting for the F&O and other integrated finance applications.
• Administration: Acts as the primary contact for the application, including security coordination of APIs, license utilization and projected needs, and adjusting system configuration based on support tickets.

Documentation Management

• Documentation and Knowledge Management: Documents key processes, systems design, knowledge articles, and Standard Operating Procedures (SOPs) for F&O administration, maintenance, and troubleshooting. Works with the IT department to ensure all documentation is maintained in a central repository.
• Collaborates with business process owners and team members to develop functional specifications aligned with business needs. Maintains detailed integration documentation and ensures all data exchanges are compliant with security protocols and audit requirements.
• Data Management: Oversees data import, export, and migration, ensuring governance, consistency and integration across systems for reliable master data management. Documents data sources and key integration points.

Team Membership

• Works closely with cross-functional teams to address system requirements and improve user experiences. Develops and shares expertise regarding financial applications and keeps team members up to date regarding system issues, problems, and initiatives.
• Provides training and ongoing support to end users (Law Society staff, managers, and senior management), ensuring successful adoption and proficiency by the team.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement.  Work arrangements will be determined by role and departmental requirements.  The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office.  The specific application of this will be communicated to applicants contacted during the recruitment process.

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration