At the Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders. 

We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us.  

• We value each member of our team and invest in your professional learning and development.
• We provide access to the resources needed to support professional growth, mental health and well-being.
• Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP).
• With our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall, there are many reasons to work at the Law Society.  

We hope you will consider joining the Law Society! 

Job Purpose

Acts as a subject matter expert and confidential source of guidance for licensees relating to the Rules of Professional Conduct, the Paralegal Rules of Conduct, select by-laws under the Law Society Act, and other ethical, professionalism and practice management issues. Exercises a high degree of judgment, discretion, and autonomy while providing guidance on these topics.

Qualifications Required:

• Requires an LLB or JD and an L1 license in good standing with the Law Society of Ontario.
• Requires a minimum of 5 years’ experience practising law.
• Professional Knowledge:
  

  • The Law Society’s organizational structure, services, and mandate.

  • The Rules of Professional Conduct, the Paralegal Rules of Conduct, the Law Society Act and its by-laws and the professional responsibility and practice management standards applicable to licensees.

  • Ethical, professional responsibility, and practice management issues facing licensees.

  • Call management and risk management.

  • Strong verbal and written communication skills, with the ability to adapt for audiences and venues

  • Editing and proofreading and statutory interpretation.

  • Adult learning development and evaluation best practices.

  • French language skills are an asset.

• Technical Skills:
  
  • Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
  • Online information provision and learning technologies and environments are an asset.
  • Social media, artificial intelligence, and collaborative learning tools
• Competencies: 
  • Customer service skills
  • Negotiation skills with tact and diplomacy
  • Analytical and problem-solving skills
  • Project coordination, prioritization, and time management skills
  • Business acumen and data-driven decision-making
  • Interpersonal, oral, and written communication, and presentation skills
  • Organizational and multitasking skills with attention to detail
  • Mathematical acumen
  • Relationship Management

*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

Client / Customer Service Delivery

• Provides subject matter expertise to licensees in response to escalated Practice Management Helpline (PMH) inquiries within the PMH mandate, and directs licensees to practice supports and resources. Responds to escalated calls based on their factual complexity, novelty, or potential risk to the public or licensee.
• Conducts risk assessment and provides direction relating to guidelines, case law, and other resources available through the Law Society or other organizations.
• Acts as a subject matter expert for other departments and divisions on issues within the PMH mandate (e.g., teaching, presenting, collaborating, drafting, and providing comments on draft materials where the issues relate to the PMH mandate).
• Identifies emerging issues and actively participates in a team response to these issues and trends.
• Assists with and contributes professionalism and practice management expertise to resource development, Coach and Advisor Network and CPD Accreditationfunctions, inter-departmental or inter-divisional requests for assistance or input, PSR working groups and special projects, and Law Society-wide initiatives.
• Contributes expertise in professionalism and practice management matters to Coach and Advisor Network and CPD Accreditation.
• CAN, ACC, and the lawyer and paralegal licensing processes, thereby supporting the organization’s quality assurance and quality improvement mandates.
• Maintains existing practice management resources and develops new content for multi-media resources designed to improve compliance and/or competence.
• Actively promotes professionalism and practice management supports and resources.

Research

• Remains up-to-date on new developments in the fields of legal education, technology, fraud, ethics, professional responsibility, and practice management.
• Engages in continuous gathering and analysis of information and recent trends in the fields of legal and adult education, technology, ethics, professional responsibility and practice management to assess licensee needs and identify emerging professionalism and practice management issues.

Team Membership

• Provides direction to external licensees, consultants or vendors.
• Fosters a positive team environment by valuing team input, recognizing the contribution of volunteers and other Law Society staff, resolving conflicts, strengthening the team’s collective skills and encouraging a growth mindset, creativity and problem-solving.
• Participates as a member of working and project groups and is expected to demonstrate flexibility and commitment to the team and PSR Department to support other employees to meet deadlines and provide services to licensees.
• Provides new staff onboarding support, cross-training, and vacation coverage.
• Develops and maintains positive relations with other departments and, on an ad hoc basis, liaises with legal associations and other organizations or stakeholder groups, serving the profession to identify issues requiring action by the Law Society, ensuring appropriate coordination of service delivery to licensees.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as primarily remote, with a requirement to attend the office on an occasional basis. The specific application of this will be communicated to applicants contacted during the recruitment process.

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration.

This is an existing position.

The Law Society of Ontario does not use Artificial Intelligence (AI) tools to screen, assess, or select applicants during the hiring process at present.