JOB PURPOSE:    Provides administration and technical assistance to the department, in the timely triage of complaints and assessment of risk. Duties include creating, processing and prioritizing complaint files, identifying and addressing internal and external customer needs, conducting searches and communicating and coordinating the sharing of information between internal and external staff.   QUALIFICATIONS REQUIRED: - Requires completion...

JOB PURPOSE:   Intake & Resolution Counsel is responsible for the timely, accurate, and efficient review of complaints received from the Client Service Centre and for the substantiation, streaming and disposition of regulatory files to other departments within the Regulatory Division. Intake & Resolution Counsel conducts a risk assessment, identifies the regulatory issues, and collects information/documentation to close or stream files. As part of the gatekeeper function for the Division, Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues is...

JOB PURPOSE   Provides customer service for the department. Processes daily registrations and orders received through all channels (e.g., phone, mail, fax, chat, and email). Responds to calls and emails to assist customers with navigating the LSO Store and answer questions about CPD programs, products, and requirements.   QUALIFICATIONS - Requires completion of a 2-year college program in Customer Service, Administration, or a related discipline. - Requires a minimum of 2 years’ experience providing client services in a high-volume, front-line service department. - Customer service best...

JOB PURPOSE   Provides para-professional, administrative, organizational and technical support to the staff in Trustee Services and in the Regulatory Services Department. Support includes file management and assisting with inventory management and cataloguing of practice related materials. Processes, responds to, and tracks client / public and professional inquiries regarding requests and the retrieval of client / lawyer / paralegal files, wills, and other valuable client property.   QUALIFICATIONS - Requires completion of a 2 year college program in Law Clerk or Paralegal diploma or a related...

JOB PURPOSE   Examines and makes recommendations for improvement to a licensee’s practice with respect to practice management, including the licensee’s knowledge, skill and judgment, attention to the interests of clients, the records, systems and procedures of the licensee’s professional business, client files, and any other factor related to professional competence as expressed in the Law Society Act, by-laws, and Rules of Professional Conduct / Paralegal Rules of Conduct (“Rules”).   QUALIFICATIONS REQUIRED: - Requires an LLB or JD and a class L1 licence with the Law Society...

JOB PURPOSE   As part of the Litigation Services Department, the Legal Assistant is responsible for providing confidential and complex legal administrative support to the Director, Senior Manager and Discipline Prosecutors (consisting of Managers, Senior Lead Discipline Counsel, Discipline Counsel and Discipline Paralegals) in Litigation Services. This includes providing para-professional, organizational and technical support. The Legal Assistant is responsible for planning, organizing and coordinating practices and procedures support, ensuring ongoing case management while handling multiple and competing...

JOB PURPOSE   Coordinates the activities of the KBSM team, ensuring these are efficient and standardized processes in place. The Coordinator, KBSM supports the team by maintaining best practices in information management, acting as a centralized resource, and facilitating effective administration for help the team support the lines of business. The role involves advanced use of Microsoft Office and SharePoint, with knowledge of Azure DevOps considered an asset.   QUALIFICATIONS   - Requires completion of a 3 year college program in any discipline. - Requires a minimum...

JOB PURPOSE   Discipline Counsel represent the Law Society in various regulatory proceedings, appearing before the Law Society Tribunal and in the courts.   QUALIFICATIONS   - Minimum level of education required for this position is an LLB or JD, plus a Class L1 licence with Law Society of Ontario. - Post-call litigation experience is required, with demonstrated advocacy and negotiation skills, and sound judgment. - Preference would be given to candidates with more than 5 years of litigation experience.  - Experience gained in a professional regulation...

JOB PURPOSE   The Talent Management Partner will be accountable for the design, development and implementation of talent management strategies, programs and initiatives related to Leadership Development, Learning and Development, Performance Management, Succession Planning and Workforce Planning to support the Law Society’s business strategic objectives.   QUALIFICATIONS - Requires a 4-year Bachelor's Degree in Human Resources, Organizational Development, Business or a related field. Assets: Graduate studies in organizational psychology or organizational development or another related field. or a...

JOB PURPOSE   Counsel, Licensing Examinations is responsible for activities related to the licensing examinations for lawyers and paralegals. This includes acting as a legal and operational resource in the areas of examination accommodations, examination administration, and special projects related to licensing examinations. Counsel assists with the development, implementation, and ongoing administration of processes, policies, rules and protocols relating to the development, transfer, administration, delivery, scoring, and storage of examinations and examination production materials.   QUALIFICATIONS...

JOB PURPOSE:   The Executive Assistant is responsible for providing confidential executive administrative support to the Executive Director, Professional Regulation and to Professional Regulation Counsel, streamlining and facilitating the flow of administrative services through the office of the Executive Director and providing support to the Professional Regulation Division as a whole, under minimal direction. This includes planning, scheduling, management and tracking of projects, coordinating required responses to urgent and sensitive inquiries, for the Office of the Executive Director, and facilitating the effective flow of information and communications between the Office of the...

JOB PURPOSE   Represents the Law Society in court proceedings, including appearances before the Ontario Superior Court of Justice, Divisional Court, and Ontario Court of Appeal. Provides legal support to all working groups within Regulatory Services, including obtaining court-ordered trusteeships (Litigation), overseeing the winding up of law practices, and making recommendations for grants to the Compensation Fund. Responsibilities also include analyzing, monitoring, and enforcing orders issued by the Law Society Tribunal and the courts, enforcing cost orders, monitoring licensee undertakings, and managing assignments and judgments related to the Compensation Fund.

JOB PURPOSE   The Administrator, Licensing Process (“Administrator”) disseminates information, delivers services to candidates, clients, and the public, and provides responses to both routine and escalated enquiries in a timely and efficient manner as well as monitors and processes the workflow of daily messages and phones calls. The Administrator also provides a wide range of confidential administrative and technical support to the Team Lead, Licensing Process (“Team Lead”) and Manager, Licensing Process and Experiential Training Program (“Manager”).   

JOB PURPOSE:   The Corporate Events Planner is responsible for the planning, scheduling, coordination, and delivery of a wide variety of high-profile internal and external events, receptions, programs, and/or meetings, including Committee and Convocation meetings. Under the direction of the Manager, Design, Construction and Events (“Manager”), the incumbent provides logistical and consultative services to internal and external clients regarding bookable event spaces and service offerings.   QUALIFICATIONS REQUIRED: - Post-secondary degree or diploma in Hospitality and/or equivalent work...

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JOB PURPOSE   The Law Clerk, By-Law Administration Services is responsible for the timely delivery, review, approval and implementation of various forms, processes and applications required under Law Society by-laws for the general purpose of ensuring compliance with the Law Society’s legislative and policy requirements. The Law Clerk provides timely and knowledgeable responses to licensee inquiries by LSO Connects, telephone and/or email, supports the completion of various administrative suspension processes, processes requests for information about licensees and in some cases prepares submissions and recommendations to department management for review. As well, the Law Clerk assists...

JOB PURPOSE:   The Policy Counsel is responsible for activities related to the mission and mandate of the Law Society, as they apply to the Policy, Equity and External Relations Division. This includes acting as a legal resource to committees, task forces, working groups, advisory groups, Convocation and staff of the Law Society, conducting legal and other research with respect to policy issues, and working on a variety of projects as assigned by the Director, Policy.    

JOB PURPOSE:   The Business Intelligence Analyst gathers, examines, interprets, evaluates, reports, and analyzes data captured across the Law Society to draw key insights and support data-driven decision making. Responds to requests for data and statistics, eliciting and documentingdata related requirements, assessing...